Manager - Inside Sales

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Manager, Inside Sales leads the day-to-day activities of Caris’s inside sales team to support commercial growth. This role sets performance expectations, coaches team members, and uses sales metrics to improve outreach, pipeline development, conversion, and revenue results. The manager partners with Marketing, Field Sales, Sales Operations, Commercial Education, and Sales Leadership to coordinate campaigns, improve sales processes, and deliver a consistent customer experience. This position reports to the Manager, Commercial Operations.

Job Responsibilities

• Lead the inside sales team in achieving outreach, pipeline, conversion, and revenue objectives.
• Set individual and team goals, monitor performance, and provide timely feedback.
• Track key performance indicators and use sales data to identify trends and take action to improve results.
• Manage lead qualification, follow-up, opportunity development, and handoffs to support a consistent customer journey.
• Ensure customer interactions, sales activities, and opportunities are documented accurately and promptly in Salesforce and other sales systems.
• Partner with Marketing and Sales Operations to improve lead quality, campaign execution, workflows, and reporting.
• Develop and execute inbound and outbound sales strategies that increase customer engagement and generate qualified opportunities.
• Translate commercial priorities into team activities, messaging, and account outreach plans.
• Coach team members on prospecting, discovery, objection handling, and closing through regular individual and group sessions.
• Support onboarding and ongoing training in partnership with Commercial Education and Sales Operations.
• Create individual development plans that build sales capability, accountability, engagement, and career growth.
• Collaborate with Marketing, Field Sales, Sales Operations, and Commercial Education to align campaigns, processes, and customer engagement.
• Communicate team performance, customer feedback, and market insights to leadership.
• Perform other duties as assigned.

Required Qualifications

• Three (3) or more years of inside sales experience with a demonstrated record of meeting or exceeding performance goals.
• One (1) to two (2) years of experience leading, supervising, or managing an inside sales team.
• Demonstrated ability to coach sales representatives, manage performance, and build an accountable team culture.
• Proficiency with Salesforce or a comparable CRM, Microsoft Office, and sales reporting tools.
• Strong communication, presentation, and interpersonal skills, with the ability to motivate others and build trusted working relationships.
• Strong sales judgment and problem-solving skills, including the ability to turn performance data into action.
• Strong organizational skills and attention to detail, with the ability to prioritize in a fast-paced, deadline-driven environment.
• Ability to collaborate across teams, respond to feedback, and continuously improve sales practices.

Preferred Qualifications

• Experience in a healthcare, diagnostics, or biotechnology commercial environment.
• Experience managing inbound and outbound sales campaigns across multiple customer segments.
• Experience using sales metrics and CRM reporting to improve team productivity and conversion.

Other

• Ability to travel up to 20%.

Conditions of Employment:  Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.