Manager Imaging Services

Job Summary: The Manager Imaging Services coordinates department activities including education, training, competency review, budget development, equipment quality control and maintenance, inventory and ordering of supplies, and performance improvement. This position is also responsible for hiring, supervising, and evaluating radiology staff, as well as responding to patient questions, complaints, and inquiries related to Radiology services.

Essential Job Functions & Accountabilities:

• Develops and implements monitoring processes to ensure that departments performance is consistent with the organizations metrics-based management performance system.
• Performs personnel management functions i.e., assess qualifications, hiring, orient and train, supervise, assess skills and competence, evaluate performance, counsel and initiate termination.
• Directs and supports selection of personnel in assigned areas; conducts ongoing assessments and assumes responsibility for professional growth and development of staff to include a workforce staff plan for areas of responsibilities based on productivity standards.
• Ensures quality of services provided by maintaining current knowledge of department resources, developing and monitoring performance indicators and service delivery measurements.
• Prepares and monitors annual budget to ensure appropriate performance against objectives. Anticipates opportunities for new services and programs and reduction of expenses in the organization.
• Develops and applies extensive knowledge of template management, appointment wait times and scheduling to establish strategies for optimizing patients to improved access of appointments in a timely manner.
• Manages operations in a manner which results in effective provision of care and/or services. Demonstrates competence in applicable professional skills and participates in continuing professional education.
• Coordinates activities with radiologists and, under their general supervision, ensures national and state regulations and standards for ultrasound, radiation, mammography, and MRI protection and safety are met.
• Ensures that strategies and processes exist to maximize financial resource management, including development and achievement of financial performance objectives.
• Maintains interactive communication with patients and providers and effectively addresses conflict and opportunities for improvement. Facilitates the flow of communication within the area and across the network.
• Provides regular meetings and other forms of communication with reporting personnel and other affected staff members including daily huddles and/or internal customer rounding to ensure awareness of operational and organization-wide issues.
• Maintains departmental files and records according to state and federal regulatory bodies to include HIPAA, TJC, MQSA, FDA, ACR, and JPS guidelines.
• Develops, reviews and updates policies and procedures.
• Demonstrates respect and understanding of differences among staff''s knowledge of human behavior.
• Call Center Specific:
• Supports training and competency of the Call Center staff functioning in a role that participates in registration, scheduling, identifying medical necessity, authorizations/pre-certification, data entry, and film/CD handling.
• Maintains current knowledge of JPS Cares Program, Medicare, Medicaid, Managed Care third party payer patient account principles, rules, regulations, billing and collections functions.
• Job description is not an all-inclusive list of duties and may be subject to change with or without notice. Staff are expected to perform other duties as assigned.