Manager III, Software Dev, Search Science Data Infra

Amazon.com Inc

Palo Alto, CA

JOB DETAILS
SKILLS
Amazon Web Services (AWS), Artificial Intelligence (AI), Big Data, Customer Relations, Customer Support/Service, Data Modeling, Data Quality, Distributed Computing, Economics, Employee Retention, Machine Learning, Mentoring, People Management, Performance Management, Quality Monitoring, Restaurant, Search Ranking, Search Technology, Strategic Planning, Technical Leadership, Telemetry, Time Management, Training Data Sets, Training/Teaching, Use Cases
LOCATION
Palo Alto, CA
POSTED
30+ days ago

Amazon Search creates customer-focused product search solutions and technologies. Whenever a customer visits an Amazon site worldwide and types in a query or browses through product categories, our systems go to work. We delight customers when we accurately understand their intent expressed via a natural language query and/or image, and reflect that understanding throughout the search page - from layout to the search results and navigation. We make shopping effortless by helping customers easily explore our vast selection, narrowing down a myriad of options to a manageable consideration set through a personalized experience while providing key information to make high confidence decisions with low post-purchase regret

Search Science Data Infrastructure (SSDI) team is responsible for delivering high quality and fresh ML model training data, and providing seamless access to all ML artifacts through federated Feature Store infrastructure. This platform provides the ML training data and real-time signals / embeddings for inferencing to Amazon search ranking, matching quality, search economics and also powers live-site features, including search suggestions, query understanding, spelling, search result ranking, and personalization. Furthermore, 450+ teams across Amazon consume our datasets to power analytics and behavioral models. We are located in downtown Palo Alto, a short walk from numerous shops and restaurants, and right across from the Caltrain station.

Key job responsibilities

Lead development of services and infrastructure at the intersection of machine learning, big data, and distributed systems. Our products and services empower hundreds of science teams across Amazon to deliver machine learning at scale for ML model training, Feature engineering and Data quality monitoring. You will be at the center stage for managing machine learning lifecycle and operations using AWS AI services, DL compute resources, and our core search backend services for query understanding, semantic matching, and relevance ranking. You will drive to provide a world class platform for Amazon Search engineers to comprehensively observe and introspect their applications and services both pre and post deployment to our large scale inference services. You will drive a scalable data-intensive infrastructure that processes huge amounts of logs, catalogs, transactional data, and telemetry signals. By doing so, we enable teams to become more data-driven and build robust and explainable ML services. You will work with partners on training data experimentation to advance Amazon product search, making it available across all geographic regions with variety of product search and discovery use cases across many categories.

In this role, you will:

  • Establish a culture fueled with customer-obsessed innovation and engineering excellence
  • Build training data systems to provide high-quality customer engagement signals as a feedback loop to the search ranking and matching models powering the Amazon Search experience
  • Engage closely with the team and provide technical leadership, strategic direction, and oversight to ensure timely delivery with high quality
  • Mentor the professional development of each direct report through personal and performance management
  • Attract, excite, grow, and retain top engineering talent
  • Build strong relationships with your customers, peers, and stakeholders

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles