Manager I, Transportation

Overview

The Transportation Operations Manager will lead the execution of safe, effective, and efficient outbound transportation at the new Chick-fil-A Supply Distribution Center (DC) in Lubbock, T exas The Transportation Operations Manager will have the opportunity to guide nightly operations, refine and improve outbound transportation procedures , and lead supervisors and drivers. Most importantly, this person will lead in a way that supports Chick-fil-A's vision and strategy while embodying the corporate purpose. This position requires a leader who can call upon a diverse range of skills and experiences to support transportation operations. The role is highly interdependent with the other divisions of the distribution center and Chick-fil-A Supply Services, requiring the Transportation Operations Manager to foster relationships with a wide range of people to execute their responsibilities. This calls for a dynamic leader who has a heart for service and compassion coupled with a mind for effectively supporting the management of the business. Furthermore, this role will be uniquely challenged with their participation in the stand up of a brand-new DC and the testing and refinement of a new facility implementation playbook to assist in the stand up of future facilities. About Chick-fil-A Supply Chick-fil-A Supply, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil A's culture of care. For more information, visit cfa-supply.com.

Responsibilities

As the Transportation Operations Manager, you will lead a team of supervisors, drivers, and navigators to ensure the on-time, safe and affordable delivery of product to Restaurants. In addition to leading the training and development of supervisors, drivers, and navigators, you will instill a culture of safety, engagement and positivity that reflects Chick-fil-A Supply values and serves Restaurant Operators.

Your other duties will include:

• Creating an environment full of care, safety, and excellence, an environment where overnight delivery drivers do their best work
• Designing effective communication strategies to reach drivers daily
• Leading daily scheduling for outbound transportation operations Chick-fil-A Supply LLC. 5200 Buffington Road, Atlanta, GA 30349
• Working with the safety leader to ensure compliance of outbound transportation with federal, state, and local government regulations (e.g., driver logs, DOT regulations, etc.)
• Supporting regulatory and internal audits of operations
• Evaluating operational results and communicating those results to senior Transportation and DC leadership
• Coordinating and communicating outbound transportation equipment needs to local vehicle maintenance teams
• Delivering industry-leading on-time delivery and customer satisfaction rates
• Balancing the needs of the Operator with the capabilities of the operation
• Supporting Chick-fil-A vision and strategy
• Utilizing and managing TMS, Telematics & proprietary Delivery Applications
• Completing other activities as deemed valuable by management

Required Qualifications (Knowledge, Skills, & Abilities)

7+ years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet responsibility

• Strong aptitude to think critically, solve problems, drive improvements, and motivate Team Members in a professional and respectful manner
• Demonstrated functional knowledge and expertise in distribution, including outbound transportation procedures and regulations, routing, transportation equipment, and performance metrics
• Working knowledge of innovations in outbound transportation and equipment
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to work a swing shift and be present to lead your team at night on the majority of working days
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situation s to ensure all parties are treated with honor, dignity, and respect
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications (Knowledge, Skills, & Abilities)

• 10+ years of leadership experience in a distribution or manufacturing with outbound transportation, food distribution, and private fleet responsibility
• Experience with private fleet operations
• Experience in a start-up environment
• Demonstrated success in operations and people leadership

Required Years of Experience

7

Travel Requirements

10%

Required Level of Education

High School Diploma

Preferred Level of Education

Bachelor's Degree

Relocation Assistance Provided

No