Manager I - Ticketing Operations Manager

Posting Details

Come and join the Bearkat community!

Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition 202600222S Title Manager I - Ticketing Operations Manager FLSA status Exempt Hiring Salary

This position is a pay grade 6. Please see Pay Grade Table at: https://pa-hrsuite-production.s3.amazonaws.com/116/docs/636763.pdf

Occupational Category Professional Department IMC Athletics External Engagement Division Integrated Marketing Communications Open Date 07/24/2026 Open Until Filled Yes Educational and Experience Requirement

Bachelor's degree in related field. One year of experience in a related field. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position

Performs routine managerial work administering the daily operations and activities of the Bearkat Ticket Office.

Primary Responsibilities

Manages daily activities of the Bearkat Ticket Office. Oversees ticket service and operations. Implements plans for season tickets, group sales, and individual game sales. Builds relationships with season ticket holders, general public and staff. Acts as the point of contact for the Athletic Department ticket operating system (PACIOLAN). Hires and trains student ticket office employees. Develops schedules, priorities, and standards for achieving goals. Manages the ticket box office at athletic events. Sets timelines and ensures that all ticketing events are implemented and executed. Performs other related duties as assigned.

Other Specifications

Knowledge of local, state, and federal laws. Ability to manage business functions. Communicates with other university departments, personnel, and other agencies.

Full Time Part Time Full Time Position Number Quicklink https://shsu.peopleadmin.com/postings/47972

EEO Statement

EEO Statement

Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report

Applicant Documents

Required Documents

• Resume
• Cover Letter
• Reference Contact Information

Optional Documents

• Letter of Recommendation 1
• Letter of Recommendation 2
• Letter of Recommendation 3

Screening Questions

Required fields are indicated with an asterisk (*).

• • How did you learn about this position?

• The Chronicle of Higher Education

• TWC - Work in Texas

• Inside Higher Ed

• Higher Ed Jobs

• HERC - Higher Education Recruitment Consortium

• SHSU Website

• SHSU Employee

• Other

• If your response to the question above was "SHSU Employee" please indicate employee's name and department.

(Open Ended Question)

• If your response to the question above was "Other" please indicate from what source.

(Open Ended Question)

• • Please describe your knowledge, if any, of athletic ticketing software.

(Open Ended Question)