Highlights
The ideal candidate brings meaningful experience as an HR Business Partner supporting an operating organization, alongside strong program leadership, experience building programs from the ground up, and a track record of developing high-performing teams while driving culture and engagement at scale. Oversee program design and execution end to end, including planning, change management, communications, and launch, while maintaining strong governance across roadmaps, milestones, risks, and dependencies.
Numbers & Facts
| Location | Plantation, Florida |
| Industry | Retail |
| Company Size | 1,500 to 1,999 employees |
| Year Founded | 2011 |
| Website | https://www.chewy.com/ |
Description
Job Description:
Chewy is seeking an experienced HRBP and Program Management leader for our Manager, Engagement Programs Management III position. This manager will support the Customer Care team and lead Customer Care engagement and culture programs that shape the Team Member experience and support business outcomes. This role requires someone who can operate as both a strategic HR partner to business leaders and a program leader who turns organizational needs into scalable solutions. This role operates in a hybrid model with three days onsite per week in one of our Plantation, FL; Richardson, TX; Bellevue, WA; or Boston, MA hubs.
This leader will own and evolve a portfolio of engagement programs tied to the Customer Care Team Member Promise (CCTMP), while leading a team of program managers, analysts, and administrators. You will partner across Customer Care, HR, and enterprise functions to define strategy, build scalable programs, and deliver measurable impact across a fully virtual frontline population.
This is a people leader role with responsibility for developing talent, setting direction, and ensuring high-quality execution across multiple programs. You will translate strategy into clear priorities, guide your team through ambiguity, and influence stakeholders at all levels to drive alignment and results.
The ideal candidate brings meaningful experience as an HR Business Partner supporting an operating organization, alongside strong program leadership, experience building programs from the ground up, and a track record of developing high-performing teams while driving culture and engagement at scale. They understand how talent, organizational health, leadership capability, and the Team Member experience connect to business performance.
What You’ll Do
Lead a portfolio of programs across the five CCTMP pillars, driving measurable impact and continuous improvement while aligning initiatives to business priorities and the Team Member experience
Translate engagement strategy into scalable programs, mechanisms, and communications across Customer Care
Apply an HRBP lens to program strategy by connecting business priorities, workforce needs, talent insights, and organizational health trends to the engagement roadmap
Consult with Customer Care and HR leaders on organizational and talent challenges, translating business needs into scalable programs, tools, and leader practices
Identify opportunities to simplify, streamline, and optimize programs to reduce duplication and increase effectiveness
Lead, coach, and develop a team of program managers, analysts, and administrators
Set clear priorities, define success metrics, and drive accountability for outcomes
Act as a strategic partner to senior leaders, influencing decisions through data, insights, and business context
Oversee program design and execution end to end, including planning, change management, communications, and launch, while maintaining strong governance across roadmaps, milestones, risks, and dependencies
Lead large-scale engagement initiatives, including recognition programs and Moments that Matter experiences
Evaluate and implement tools, platforms, and vendors that support engagement and program delivery
Define and track success metrics across all programs, ensuring visibility into performance and outcomes
Leverage Team Member insights, listening data, and industry trends to inform strategy and program design
Own program budgets, including forecasting, planning, and ongoing management
Ensure operational rigor across the program portfolio, including documentation, workflows, and governance
What You’ll Need
Bachelor’s degree in Human Resources, Business Administration, or a related field
5+ years of progressive HR experience, with demonstrated depth in both HR business partnership and the design and leadership of cross-functional HR programs
Experience serving as an HR Business Partner or strategic HR advisor to business leaders, including using talent and organizational insights to shape business decisions
Experience owning HR programs from strategy and design through implementation, adoption, measurement, and continuous improvement
Experience leading and developing high-performing teams in a fast-paced environment
Strong program management skills, including strategy development, execution, and change management
Experience managing budgets and aligning resources to business priorities
Proven ability to influence senior leaders and drive alignment across functions
Strong analytical skills with the ability to translate data into insights and action
Excellent communication skills, with the ability to simplify complex ideas and influence diverse audiences
Experience working with program management and collaboration tools, such as Asana, Smartsheet, and SharePoint
Preferred Qualifications
Experience supporting geographically dispersed or virtual employee populations, ideally within a frontline, operations, or customer service environment
Experience designing HR programs for large-scale hourly or frontline populations
#LI-Hybrid
#LI-KA1
The base salary range for this role is $100,000 - $160,000.00.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact
CAAR@chewy.com
.To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Company
Amazon changed how we shop for books. Netflix transformed the way we consume movies. At online pet specialty retailer Chewy, we’re disrupting the pet products industry by offering our customers the easiest way to get the premium products they want, backed by unparalleled service. We strive to win at everything we do, whether that means bending over backwards to gain our customers’ trust and loyalty or creating a creative and stimulating work environment for our employees. We aim to wow our customers—and our employees. Trust us. You’ll notice the difference from the moment you become a candidate with us. At Chewy, we believe in ownership and accountability and value creativity. We are makers and doers who thrive on the desire to drive results. We approach our mission to provide the best service and pet products anywhere with a dogged determination and a disposition that’s as sunny as the South Florida oceanfront we call home. Sure, we work hard, but we have fun, too. Of course, that’s not hard to do when you get to bring your favorite four-legged friend to the office.