I. Job Summary
The HR Technology Manager provides strategic leadership across HR technology, product delivery, governance, and continuous improvement initiatives that advance business priorities and enhance the workforce experience. Partnering with HR, Digital, Operations, vendor partners, and business stakeholders, this role drives technology-enabled transformation through product strategy, process optimization, portfolio management, operational excellence, and innovation. Accountable for delivering scalable solutions, governance frameworks, performance insights, and sustainable business outcomes, this leader fosters collaboration, enables data-driven decision-making, and builds a culture of continuous improvement and customer-focused execution.
II. Essential Duties and Responsibilities
Strategy & Product Leadership
Establish, own, and execute a product vision and roadmap for assigned solutions, ensuring it aligns with business strategic goals and delivers an exceptional user experience
Partner with HR Technology leadership and business stakeholders to translate strategy into product roadmaps, operational improvement plans, delivery priorities, and execution objectives
Serve as a strategic advisor to business stakeholders, providing guidance on technology capabilities, process transformation opportunities, industry trends, AI innovation, and solution alternatives
Act as a subject matter expert for assigned products and business processes, leading complex initiatives and influencing enterprise decisions by translating business strategy into technology capabilities, operating models, and actionable delivery plans
Identify opportunities to improve organizational effectiveness through process optimization, governance enhancements, and technology-enabled business transformation
Product Delivery & Execution
Establish governance processes for intake, prioritization, roadmap planning, resource allocation, escalation, decision-making, and solution delivery, ensuring alignment with technology strategy and business objectives
Lead, enable, and oversee the planning, prioritization, design, configuration, testing, implementation, and ongoing optimization of assigned technology solutions, ensuring successful delivery of quarterly releases, system enhancements, projects, and production support
Oversee project planning and execution by managing dependencies, risks, resource allocation, timelines, and communications across multiple concurrent initiatives
Maintain comprehensive delivery plans and portfolio reporting to monitor progress, measure outcomes, identify risks, and provide visibility to stakeholders and leadership
Implement and maintain delivery frameworks, tools, and best practices that support Agile delivery, portfolio management, operational excellence, and continuous improvement
Operational Excellence & Innovation
Establish and maintain operational standards, governance practices, standard operating procedures (SOPs), delivery frameworks, operational playbooks, documentation, and knowledge management processes to improve consistency, quality, scalability, and organizational effectiveness
Drive continuous improvement by analyzing workflows, developing process maps, identifying operational inefficiencies, and implementing solutions that reduce cycle time, improve service delivery, and enhance user experiences through technology, automation, reporting, and process optimization
May develop and maintain KPI frameworks, performance metrics, dashboards, and reporting capabilities that support data-driven decision-making and operational transparency
Partner with vendor teams (e.g., Oracle) to improve product capabilities and influence strategic product roadmap through active participation in customer events, community forums, and advisory opportunities
Champion organizational change and adoption efforts by supporting communication, training, documentation, and stakeholder engagement related to new processes, technologies, and ways of working
Leadership & Culture
Lead, coach, mentor, and develop self or a team, ensuring a unified strategy that supports business goals, operational excellence, and user experience outcomes
Establish clear accountability models, decision rights, governance structures, and communication channels that improve collaboration and execution across cross-functional teams
Foster a high-performing team culture built on ownership, accountability, collaboration, customer focus, curiosity, and continuous improvement
Partner across HR, Digital, Payroll, Security, Operations, and vendor organizations to drive alignment, resolve dependencies, and achieve shared business objectives
Strong knowledge of enterprise cloud HR technology solutions (Oracle HCM preferred), with experience leading technology solutions supporting one or more HR functional areas
Demonstrated experience developing technology roadmaps, product strategies, and multi-year capability plans
Ability to balance business objectives, technology capabilities, and user experience when evaluating solution alternatives and investment priorities.
Strong leadership skills with experience building, mentoring, and developing high-performing teams
Experience leading cross-functional initiatives involving HR, Digital, vendors, and business stakeholders
Ability to influence decisions across all organizational levels without direct authority
Strong consulting, facilitation, and executive communication skills
Experience managing competing priorities, product roadmaps, and strategic initiatives in a complex enterprise environment
Knowledge of Agile, product management, project management, or similar continuous improvement methodologies
Experience with HR technology governance, release planning, SaaS release cycles, testing, deployment, and change management
Demonstrated ability to identify opportunities for automation, AI, and process optimization
Strong analytical, problem-solving, organizational, and decision-making skills"
III. Qualifications
A. Required Qualifications
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.
If this sounds like the opportunity that you have been looking for, please click Apply.
ABOUT WM
WM (WM.com) is North America''s leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks - the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.
Equal Employment Opportunity
For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.
Real ID
In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.
Waste Management is the largest environmental solutions provider in North America, serving more than 21 million municipal, commercial and industrial customers in the U.S. and Canada. We have invested in developing waste solutions for a changing world. Today, this includes not just disposal and recycling, but personal counseling to help customers achieve their green goals, including zero waste.
Waste Management is North America’s largest residential recycler and a renewable energy provider. We recover the naturally occurring gas inside landfills to generate electricity, called landfill-gas-to-energy. Waste Management’s fleet of natural gas trucks is the largest heavy-duty truck fleet of its kind in North America. With the largest network of recycling facilities, transfer stations and landfills in the industry, our entire business can adapt to meet the needs of every distinct customer segment.
As North America’s leading provider of comprehensive waste management services, our mission is to maximize resource value while minimizing impact in order to further both economic and environmental sustainability for all of our stakeholders.