SecurTec <\/b>West Palm Beach, FL (In -Office)
$70,000 – $80,000 per year
Full -time | Monday – Friday with rotating weekend on -call
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About This Role<\/b> This position leads SecurTec's Global Security Operations Center (G -SOC) from our West Palm Beach corporate headquarters. The G -SOC is the operational nerve center of SecurTec - a 24/7 hub that monitors client sites, supports field officers, and coordinates the company's response to incidents and large -scale emergencies. The G -SOC Manager is responsible for the people, processes, and technology that keep this center running at the highest standard around the clock.
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Position Summary<\/b> The G -SOC Manager oversees the day -to -day operations of SecurTec's 24/7 Global Security Operations Center and leads the team of operators and analysts who staff it. The G -SOC handles operational support for field officers, real -time monitoring and dispatch, threat intelligence, communications coordination, quality assurance, and after -action reporting. During declared events, the G -SOC also activates as SecurTec's Emergency Security Operations Center (E -SOC) for natural disaster response (hurricanes, typhoons, floods, fires) and other large -scale emergencies (pipeline ruptures, public health emergencies, civil unrest). The Manager is responsible for ensuring the G -SOC is fully staffed, fully trained, and operationally ready at all times.
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Key Responsibilities<\/b>
<\/p>- Lead, schedule, train, and develop the G -SOC team of operators and analysts; maintain 24/7/365 staffing coverage and conduct performance reviews and quality assurance evaluations
<\/li> - Develop and maintain SOPs, post orders, and response playbooks for all G -SOC functions
<\/li> - Oversee real -time monitoring and dispatch across CCTV, alarms, access control, guard tour systems, and mobile patrol response
<\/li> - Ensure timely and professional support to field officers on operational matters including timekeeping, scheduling, coverage, and incident response, serving as the escalation point for complex issues
<\/li> - Oversee threat intelligence and situational awareness operations, ensuring timely briefings and alerts are delivered to leadership, site supervisors, and clients
<\/li> - Support travel security and executive protection operations, including monitoring of traveling executives and high -profile clients
<\/li> - Serve as the central communications hub during incidents, coordinating with local, state, and federal law enforcement, fire, EMS, and emergency management agencies
<\/li> - Manage and maintain G -SOC technology platform(s) (CETRUCES) and partner with IT and cybersecurity on integrated threat events
<\/li> - Conduct quality assurance auditing of officer activity, post compliance, and patrol completion to identify trends and improvement opportunities
<\/li> - Oversee preparation of incident reports, after -action reports, and operational and intelligence reporting to executive leadership and clients
<\/li> - Activate and lead the Emergency Security Operations Center (E -SOC) during natural disasters and large -scale emergencies, including hurricanes, floods, fires, pipeline incidents, public health emergencies, and civil unrest
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Requirements<\/h3>
Required Qualifications<\/b>
<\/p>- 5+ years of progressive experience in security operations, GSOC/SOC operations, emergency management, military operations, or law enforcement dispatch/command
<\/li> - 2+ years of supervisory or management experience leading operational teams
<\/li> - Strong working knowledge of security monitoring technology (CCTV, access control, alarm systems, dispatch platforms, mass notification)
<\/li> - Demonstrated experience with incident command, crisis communications, and emergency response
<\/li> - Excellent written and verbal communication skills, including the ability to brief executives and clients
<\/li> - Strong analytical, organizational, and decision -making skills
<\/li> - Ability to remain calm and decisive under pressure during high -stakes events
<\/li> - Ability to work Monday – Friday core hours and serve in a rotating weekend on -call rotation
<\/li> - Ability to pass a background check and drug screening
<\/li><\/ul>Preferred Qualifications<\/b>
<\/p>- Bachelor's degree in Security Management, Emergency Management, Criminal Justice, Homeland Security, or related field
<\/li> - Prior military, law enforcement, or federal security background
<\/li> - Industry certifications such as CPP, PSP, PCI, ASIS, or FEMA ICS / NIMS credentials
<\/li> - Experience operating during named -storm or large -scale disaster activations
<\/span><\/li><\/ul>Schedule & Location<\/b> This is a full -time, in -office position at SecurTec's corporate headquarters in West Palm Beach, FL. Standard hours are Monday through Friday, with rotating weekend on -call coverage and the requirement to report in or activate during declared emergencies.
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Benefits<\/h3>- $70,000 – $80,000 per year
<\/li> - Health, dental, and vision insurance
<\/li> - Paid time off (PTO)
<\/li> - 401(k) retirement plan
<\/li> - Life insurance
<\/li> - Paid training and continuing education opportunities
<\/li> - Career growth within a respected and expanding security firm
<\/li><\/ul>Benefit eligibility, coverage levels, and employer contributions vary by position, tier, and length of service. Specific details will be reviewed during the hiring process.<\/i>
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How to Apply<\/b> Apply directly through our careers page at GoSecurTec.com/careers<\/b>. Qualified candidates will be contacted for an interview.
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