We have an exciting opportunity for a Manager, Field Service Technician, located in our Denver, CO facility!
This position is responsible for directing and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial equipment including, floor machines, sweepers, scrubbers, & buffers.
Deadline to Apply: August 12th, 2026
Pay Range: $75,000 to $85,000
You will:
- Manage the service technician team and oversee daily operations of the service department.
- Maintain responsibility for the department's P&L
- Develop and maintain equipment preventive maintenance (PM) schedules; ensure all PM and work order documentation is completed and electronically filed
- Maintain accurate service records, log completed service orders, and submit documentation for billing
- Build and maintain strong relationships with customers, equipment manufacturers, and parts suppliers
- Coordinate warranty and returned parts processes, including obtaining RGA numbers, logging claims, and arranging packing and shipping with internal contacts
- Coordinate the receipt, slotting, and storage of inventory for stock and special orders; prepare and maintain purchase orders
- Obtain parts pricing and availability from vendors.
- Organize and maintain vendor equipment files and service manuals; provide manuals to customers as requested.
- Receive and process customer service requests by phone, fax, and email for scheduling across all Imperial branches.
You have:
- High School Diploma, GED, or Technical Program Certificate required
- Demonstrated leadership experience
- Strong ability to prioritize tasks, establish objectives and goals, and develop action plans to meet or exceed customer expectations in a fast-paced environment
- Strong PC and computer skills
- Excellent verbal and written communication skills
- Bilingual is a plus