Manager, Experience of Care (Patient & Provider Advocacy)

We are so glad you are interested in joining Sutter Health!

Organization:

SHSO-Sutter Health System Office-Valley

Position Overview:

Responsible for the implementation of strategic and tactical plans that that accelerate and result in measurable and continual progress in meeting the organization''s experience of care objectives. Works closely with operational leaders to ensure that all channels of care have patient experience as the top priority and delivered as such. Identifies opportunities for improvement at the front line and escalates any global process change or improvement necessary to achieve high patient satisfaction. Collaborates with key stakeholders to ensure regulatory compliance related to patients' rights. Responsible for the development and planning of all educational activities associated with incorporating the preferred behaviors required to improve patient experience while incorporating the voice of the patient/community. Responsible for implementing evidence-based process improvement and coaching models that support leaders and teams in providing excellent experience to every patient every time.

Job Description:

EDUCATION:

Equivalent experience will be accepted in lieu of the required degree or diploma.

• Bachelor's: Healthcare Management, Human Resource Management, Organization Development, Business Administration, Training and Education or related field

TYPICAL EXPERIENCE:

• 5 years recent relevant experience

SKILLS AND KNOWLEDGE:

• Extensive knowledge in the areas of of consumer experience, design thinking and improvement methodology, human resource management, organization development, training, adult learning theory, measurement and evaluation, patient experience principles and health care administration.
• Must have a background in customer service, health care administration and operations.
• Training, facilitation, and curriculum development skills, ability to conduct culture assessments and design organization development and improvement plans that support strategic business objectives.
• Verbal and written communication skills

Job Shift:

Days

Schedule:

Full Time

Days of the Week:

Monday - Friday

Weekend Requirements:

As Needed

Benefits:

Yes

Unions:

No

Position Status:

Exempt

Weekly Hours:

40

Employee Status:

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $126,256.00 to $189,384.00 / annual salary

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.