Manager Epic Cadence/Reporting

Job Ref JR-2526

Location 450 Brookline Ave BOSTON MA 02215

Category Operations

Employment Type Full time

Work Location Hybrid 2-3 days onsite week

Salary Pay Rate 117200.00 - 134100.00 per year

Overview The Manager of Epic Business Analysis leads a team of analysts and trainers responsible for optimizing Epic workflows translating operational needs into effective system solutions and ensuring alignment with organizational strategy. This role oversees requirements gathering system configuration and the delivery of high-quality ongoing support to maintain stable efficient clinical and business operations. The manager drives process improvement mentors staff and partners with operational and IT leadership to deliver enhancements that improve user experience and overall organizational performance.

Located in Boston and the surrounding communities Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer HIVAIDS and related diseases. We strive to create an inclusive diverse and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment we educate tomorrows physicianresearchers and we work with amazing partners including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities Team leadership and talent development Leads a combined team of Epic business analysts and trainers setting goals coaching and managing performance and capacity. Builds an inclusive high-performing culture and clear career paths. Ensures certifications and readiness for upcoming work.

Solution delivery and quality Facilitates requirements gathering and currentfuture-state workflow design ensures buildconfig follows standards and is well documented. Plans releases cutovers and go-lives ensuring safe usable solutions that meet operational objectives.

Support operations and stabilization Runs a disciplined tiered support model with SLAs triage and problem management. Monitors queue health and drives root-cause elimination and knowledge base enhancements. Reduces repeat issues and restores service quickly through proactive monitoring and continuous improvement.

Compliance integration and risk management Enforces governance change control privacysecurity practices and regulatory requirements e.g. HIPAA. Coordinates cross-application and integration work with technical teams to ensure end-to-end safety and data integrity. Proactively identifies and mitigates delivery and operational risks maintains audit readiness.

Training oversight and change enablement Oversees trainers delivery to ensure role-based education is timely accurate and aligned to build changes and go-lives.

Supervises staff. Hires develops and manages staff to achieve organizational goals. Sets clear expectations delivers feedback and monitors performance for efficiency and compliance with policies and procedures. Mentors staff fosters career growth and cultivates a positive and productive work environment.

Knowledge Skills and Abilities Strong written and verbal communication able to tailor messaging to technical operational and executive audiences.

Strong people-management skills hiring coaching performance management conflict resolution and team development.

Demonstrated ability to lead service delivery in complex environments balancing reliability responsiveness and continuous improvement.

Working knowledge of IT service management practices e.g. incident problem change request and knowledge management.

Strong customer service orientation and commitment to high-qualitytimelysupport.

Proficiencyapplying project andor product delivery methods scope schedule dependencies risk management and stakeholder reporting.

Strong analytical and troubleshooting skills able to guide root-cause analysis and implement preventive actions.

Vendor and contract management capability including managing SLAs deliverables escalations and renewals.

Ability to influence and collaborate across functions without directauthorityeffective facilitation and negotiation skills.

Strong organizational skills and comfortoperatingin a fast-changing environment with competing priorities.

Minimum Job Qualifications Bachelors degree in Business IT or Healthcare required. 5-7 years in healthcare operationsIT business analysis or systems optimization within clinical andor revenue cycle domains required. 3 years formal or matrix leadership teamworkstreamproject lead required.

End-to-end delivery experience required at least one full lifecycle implementation of an EHR or comparable enterprise platform e.g. scheduling billing practice management and multiple upgradesoptimization cycles.

Hands-on experience with requirements facilitation workflow redesign testingUAT releasecutover planning and post-go-live stabilization required.

Proficiency in SDLC and ITSM practices preferred including requirementsprocess mapping testingUAT releasechange control and incidentproblem management.

License Certification Registration Required None

Supervisory Responsibilities Yes Supervises Epic Business Analysts and Trainers.

Patient Contact No

At Dana-Farber Cancer Institute we work every day to create an innovative caring and inclusiveenvironment where every patient family and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionateprofessionals neither do we. If working in this kind of organization inspires you we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race color religion sex gender identity or expression national origin sexual orientation genetic information disability age ancestry military service protected veteran status or other characteristics protected by law.

EEO Poster.

Pay Transparency Statement The hiring range is based on market pay structures with individual salaries determined by factors such as business needs market conditions internal equity and based on the candidates relevant experience skills and qualifications.

For union positions the pay range is determined by the Collective Bargaining Agreement CBA.

117200.00 - 134100.00

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