Manager EMS Communication Center

Location Address:

167 Grand Ave St Paul, MN 55102

Date Posted:

July 27, 2026

Department:

84000601 Communications

Shift:

Day/Evening (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

40

Union Contract:

Non-Union-NCT

Weekend Rotation:

None

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

• 1.0 FTE (80 hours per two-week pay period)
• 8-hour day/evening shifts
• No weekends

Job Description:

Responsible for planning, organizing, developing, and overseeing the department in accordance with federal, state, and local standards. He/she defines and establishes employee and department standards of performance, identifies and implements department goals and objectives, process management, and quality improvement. Maintains proper staffing levels, prepares and administers employee performance reviews, and partners with Human Resources in the recruiting and interview process.

Principle Responsibilities

• Supports department operations.

• Defines and establishes employee and department standards of performance.

• Assists in the development of the department strategic and financial plan, proposed annual budget, and maintains accountability for the financial performance plan.

• Identifies and implements department goals and objectives, process management, and quality improvement.

• Documents and investigates complaints, policy violations, and other incidents.

• Establishes and maintains professional relationships with field staff, union leadership, dispatch affiliates, and 911 public safety answering points (PSAPs).

• Maintains quality standards and effective utilization of vehicles, personnel, and other resources.

• Coordinates day-to-day support for employees and the department.

• Maintains proper staffing levels.

• Provides training, team building, disciplinary procedures, and professional development of employees.

• Delivers feedback to employees through formal and informal coaching.

• Prepares and administers employee performance reviews.

• Partners with Human Resources in the recruiting and interview process.

• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Emergency Medical Services or related field
• 5+ years in emergency medical services or emergency medical dispatch
• 5+ years supervisory or management experience

Licenses/Certifications

• FEMA100-Intro to Incident Command System - FEMA Management institute required
• FEMA200-ICS Single Res-Initial Action - FEMA Management institute required
• FEMA300-Interm ICS for Expanding Inc - FEMA Management institute required
• FEMA700-Natl Inc Mgmt System-Intro - FEMA Management institute required
• FEMA800-Natl Response Framework-Intro - FEMA Management institute required
• National Incident Management System (NIMS) Completion of ICS 100, 200, 300, 400, 700, 800 upon hire required
• Valid Driver's License required upon hire - MN and WI residents must obtain a valid driver's license in their state of residence within 60 days of employment

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range

Pay Range: $44.64 to $61.76 per hour

The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience and education. Additional incentives may be available, including discretionary monetary bonuses, goal-based bonuses, and other financial incentives.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

• Benefit eligibility/offerings are determined by FTE and if you are represented by a union.