Manager, Distribution Client Services

Manager, Distribution Client Services

About Site

Catalent's Philadelphia site is a dynamic facility focused on clinical supply services, offering comprehensive solutions for packaging, storage, and distribution of clinical trial materials. The location supports a wide range of pharmaceutical and biotech clients, ensuring high-quality standards and efficient delivery for global clinical studies. With advanced capabilities and a collaborative environment, the site plays a key role in bringing innovative therapies to patients worldwide. This is an excellent setting for professionals who want to contribute to meaningful work in a fast-paced, quality-driven atmosphere while being part of a team dedicated to improving patient outcomes.

Position Summary

We have an opportunity for a Manager, Distribution Client Services to join our team. In this role, you will monitor and improve distribution client health while leading a professional client-facing distribution team. You will own the customer experience, including project set-up, maintenance, management, import/export, and depot coordination. This position ensures smooth transitions for international shipping of clinical supplies within our supply chain.

Shift: Monday - Friday, 8:00am to 5:00pm

Location: Philadelphia, PA

100% Onsite

The Role

• Supervise distribution analysts, supervisors, coordinators, pre-distribution, and global trade teams; perform reviews, manage performance, develop team members, analyze workloads, and adjust as needed
• Own the customer order pipeline and ensure all clinical requests are processed and shipped on time; guide the Sales and Operations Planning process from a distribution perspective with a focus on forecasting excellence; balance forecasting and demand with distribution capacity
• Review workflow for operational improvements and implement changes where appropriate; collaborate with customers to define study-specific distribution needs and provide solutions for international shipping
• Work with Clinical Project Management and Pre-Production Groups to set up and maintain distribution-specific inventory, including bulk, ancillary supplies, finished goods, and samples
• Develop and implement standard operating procedures; resolve distribution issues and report findings to clients; participate in customer visits, lead client and visitor tours, and attend occasional off-site meetings
• Generate a Distribution Protocol and supporting checklist for every Clinical Trial Material shipment; revise these documents as requested by clients with appropriate approvals
• All other duties as assigned

The Candidate

Minimum Requirements

• Master's Degree with 5 years of relevant experience OR Bachelor's Degree with 8 years of relevant experience
• Leadership skills including excellent interpersonal and communication abilities with all levels of stakeholders, strong ability to lead, mentor, train, motivate, direct, and empower a team, influence and lead change, provide strategic and analytical insight for problem solving, and partner with cross-functional teams to identify gaps and develop continuous improvement ideas
• Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience
• Individual may be required to sit, stand, walk regularly and occasionally lift up to 15 pounds

Preferred Skills & Background

• Previous working experience in a current Good Manufacturing Practice (cGMP) management role is preferred

Why You Should Join Catalent

• Defined career path with annual performance reviews and feedback process
• Diverse and inclusive culture
• Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives
• Competitive paid time off plus 8 paid holidays
• Community engagement and green initiatives
• Medical, dental, and vision benefits effective day one of employment
• Tuition reimbursement

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

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