Manager, Disaster Recovery & Major Incident Response

Mitchell Martin

New York, NY

JOB DETAILS
SALARY
$128,500–$173,750 Per Year
SKILLS
Communication Skills, Cross-Functional, Disaster Recovery, ISO (International Organization for Standardization), ITIL (IT Infrastructure Library), Incident Management, Incident Response, Leadership, Maintain Compliance, Onboarding, Operational Improvement, Operations Management, Regulatory Compliance, Team Lead/Manager, Technical Leadership, Technical Support, U.S. National Institute of Standards and Technology (NIST)
LOCATION
New York, NY
POSTED
7 days ago
Title: Manager, Disaster Recovery & Major Incident Response

Location: New York, NY
Employment Type: Full Time (Hybrid)

Compensation:
Pay Range: $128,500-$173,750 Per Year

Job Summary:
• Join our team in a dynamic role responsible for overseeing disaster recovery and major incident response operations. 
• Based in New York City, this full-time position involves coordinating IT service restoration and ensuring business continuity. 
• The role requires expertise in generic technology management and strong leadership skills.

Key Responsibilities:
• Coordinate disaster recovery and major incident management efforts, ensuring effective communication and task assignment.
• Lead cross-functional teams during incidents, managing recovery actions and overseeing communications.
• Maintain readiness by validating playbooks and ensuring operational continuity during incidents.
• Oversee disaster recovery plan execution and ensure compliance with standards and policies.
• Conduct post-incident reviews and recommend improvements for operational resilience.

Qualifications:
• 8 years of experience in IT operations or incident management roles.
• Proven leadership in major incident response and disaster recovery.
• Strong understanding of recovery strategies and business continuity concepts.
• Effective communication skills with executive presence.
• Availability for afterhours, weekend, and holiday incident management.

Core Technologies:
• ITIL | ISO 22301 | NIST | Generic Technology Name

Contact Authorization:
By applying for this job, you agree to receive AI-generated calls, text messages, and/or emails from Mitchell Martin Inc and its affiliates and contracted partners at various frequency through traditional and automated methods. Message and data rates may apply for texts. Carriers are not liable for delayed or undelivered messages. You can access our privacy policy here https://www.mitchellmartin.com/privacy-policy 

Benefits:
Learn more about our benefits offerings here https://www.mitchellmartin.com/careers/benefits-perks 

Onboarding Expectations:
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4 

EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement 

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About the Company

M

Mitchell Martin

OUR FOCUS IS GROWTH

It’s not just about filling job openings.  It’s about enabling growth and inspiring success.  That’s what we do.

Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines.  We help drive success for both people and companies by helping them achieve positive growth.   We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.    

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.mitchellmartin.com