Manager - Cross Connection & Water Loss

POSITION SUMMARY

The Manager - Cross Connection & Water Loss is distinguished by its responsibilities for ensuring the City's compliance with local, state, and federal laws pertaining to the backflow prevention program including enforcement of standards and regulations found in state code, City ordinance, and the Uniform Plumbing Code for protecting water quality in the distribution system. This position is responsible for ensuring that the City of South Bend's distribution assets are well maintained in record form. This shall include updating assets in GIS, paper form and in Cityworks. Must also update records, permits and utility verifications. This position is responsible for generating asset driven reporting.

This position supervises staff members assigned to the backflow prevention program as well as the Water Asset Specialist. This position is responsible for working with implementation of water loss control services including water audit validation, meter accuracy testing results review, distribution system leak detection results review and working with Water Quality for distribution system flushing. An employee in this class is expected to exercise considerable initiative and independent judgment. The Manager - Cross Connection & Water Loss reports to the Director of Distribution who reviews work through meetings, conferences, and results achieved.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list below are representative of the knowledge, education, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively supports the City's and Division's mission statements.
• Assists with hiring, training, team building and evaluation of water personnel.
• Ensure water distribution assets are well maintained, documented and updated.
• Supervise front office and backflow staff to ensure policies and procedures are followed.
• Updates and edits water assets in GIS, paper form and in Cityworks including document changes.
• Looks for and makes recommendations for improvement.
• Follow the City's progressive discipline practices as necessary. Assumes administrative duties (vacation schedules, overtime assignments, record keeping and reporting) as necessary.
• Maintains schedules and reviews jobs for completeness and correctness.
• Record valve, hydrant and other information in work order management system and in GIS.
• Scan and edit maps in GIS, paper form and in Cityworks.
• Reviews maps and archived records for proper accuracy.
• Identifies requested information and provides staff and other city departments.
• Issue water service line demolition permits, hydrant usage permits and water tapping permits. Handle fees associated with the permits and work with the Manager - Construction & Maintenance, Manager - Meter Services and the Manager - Service Line Repair for scheduling and ordering materials.
• Assists the Engineering Department with water distribution record requests.
• Generates various high-quality cartographic and thematic maps and diagrams.
• Identifies and provides training for staff.
• Provides timely progress reporting to management on all performance data with regular updates on relevant issues.
• Must perform all job functions with honesty and professionalism.
• Must interact with coworkers fairly and with impartiality.
• Must have excellent communication skills to be able to communicate with vendors, customers and City of South Bend departments.
• 24 hour on-call for emergencies.
• Makes recommendations for continuous improvement of the processes and systems used in the distribution system.
• Support Construction and Maintenance, Service Line Repair, and Meter Service programs and assist covering their positions when they are off.
• Perform other duties and assume other responsibilities as apparent or as assigned.

SUPERVISION EXERCISED

3 Employees

KNOWLEDGE/ABILITY

• Strong interpersonal and problem-solving abilities
• Strong communication skills, both written and oral
• Strong computer and software skills; Microsoft Office Suite, Microsoft Project, Excel, GIS, CMMS programs and the ability to learn any newly introduced programs.
• Knowledge of EPA and State of Indiana environmental water and local regulations.
• Strong operations background with specific technical knowledge of water distribution systems.
• Strong analytical skills.
• Ability to be a team player.
• Ability to be self-reliant and able to lead change.
• Must be physically capable of performing the position duties and working in adverse weather conditions.
• Must perform all job functions with honesty and professionalism.
• Ability to be self-motivated and work with very little direction and oversight.
• Leadership skills
• Ability to read and understand operational manuals, technical materials, instructions, and blueprints.
• Must be able to work around open and unprotected water.
• Must be able to plan and direct the work of others.
• Must be able to document personnel records.
• Must wear steel toed boots and winter wear as well as approved safety equipment as needed.

EDUCATION / QUALIFICATION

• Bachelor's degree with work in public administration, environmental sciences, sanitary engineering or GIS.
• Considerable (3-5 years) full-time technical experience in enforcing or complying with federal, state, and/or local environmental regulations, including experience in administering a cross connection program.
• Considerable (3-5 years) experience in a lead/supervisory capacity in utility operations.
• Experience (3 years) in GIS environment and other enterprise data management systems.
• Considerable (3-5 years) experience of increasingly responsible experience in water, wastewater, environmental services or utility operations and maintenance is preferred.

CERTIFICATES, LICENSES, REGISTRATIONS

• A valid Indiana driver's license is required.
• Must obtain an Indiana license for Backflow Tester when applicable.
• Must obtain an Indiana grade DSL Water Distribution System Operator Certification.
• Take the Indiana Finance Authority Water Loss Validation Course

EQUIPMENT

Calculator, computer, Telephone, Fax Machine, Photocopier

Drive City Vehicle, use manhole confined space equipment, use gas and water testing equipment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to communicate verbally and hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to sit, climb, and balance. The employee must be able to ascend and descend stairs and work in and around confined spaces. The position may require lifting and carrying materials weighing up to 60 pounds.

WORK ENVIRONMENT

Work is performed in a combination of office and field environments. Office duties involve extended periods working at a computer and reviewing maps, records, reports, permits, and other documentation. Field duties may require travel to various locations throughout the water distribution system, including construction sites, utility facilities, roadways, and other outdoor work areas.

The employee may be exposed to varying weather conditions, temperature extremes, uneven or slippery terrain, traffic, construction activity, noise, dust, dirt, water, and other conditions commonly associated with municipal utility and water distribution operations. Appropriate personal protective equipment (PPE) may be required when working in designated areas or field environments.

The position requires interaction with employees, contractors, vendors, customers, and other City departments in both office and field settings. The employee must be able to respond to changing operational conditions and may be required to work outside regularly scheduled hours, including evenings, weekends, holidays, or during emergency situations. The position is subject to 24-hour on-call responsibilities as operational needs require.

UNION AFFILIATION

N/A

REQUIRED

Driver's License (remove if not required)

Pre-Employment Drug Screen

Background Check

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The City of South Bend is an at-will employer.

Essential Duty: Uphold Core Values

All employees of the City of South Bend are expected to uphold and actively demonstrate the City's Core Values in their daily work, which are summarized below:

• Excellence - Deliver high-quality service and strive for continuous improvement.
• Accountability - Take ownership of responsibilities and outcomes.
• Innovation - Seek creative solutions and embrace new ideas.
• Inclusion - Promote a respectful, equitable, and welcoming environment.
• Empowerment - Support and encourage others to grow and succeed.

This duty is fundamental to fostering a positive workplace culture and delivering exceptional public service. These values shape our culture, inform our decisions, and inspire our work every day.

Equal Employment Opportunity & Diversity Statement

The City of South Bend is an equal opportunity employer. We do not discriminate or tolerate harassment based on race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and organizational needs. We value and celebrate diversity and are committed to fostering an inclusive workplace for all employees.