Manager, CRM Technology

About Cook Systems

Since 1990, Cook Systems has partnered with organizations across the country to solve technology challenges and build strong technology teams. As a veteran-owned IT consulting company, we combine decades of industry experience with a continued focus on how technology, AI, and the way people work are evolving.

Our work spans technology consulting, talent development, and AI-enabled solutions. We value people who take ownership, adapt quickly, communicate well, and care about the quality of their work. Whether you’re early in your career or bringing years of experience, you’ll have the opportunity to keep building your skills, contribute to meaningful client work, and grow with a company that continues to evolve with the industry.

Summary: Responsible for leading a team in analyzing business requirements and managing the planning and execution of Customer Relationship Management (CRM) technology programs to enhance customer satisfaction and develop long-term loyalty. Acts as a liaison between IT and business communities, overseeing the development of a technology framework that supports enterprise customer response processes.

Responsibilities:

• Lead and manage a team of analysts and developers in designing, developing, and maintaining CRM systems and applications.
• Collaborate with Sales, Marketing, and business units to develop CRM strategies and support customer campaigns and promotions through CRM database insights.
• Oversee the integration of CRM technologies with various customer service channels, such as mail, email, web, and call center.
• Ensure alignment of data management, infrastructure, and development with enterprise CRM needs.
• Lead the research, evaluation, and selection of CRM technologies.
• Mentor and manage supervisors, project leads, and technical staff.
• Frequently report to senior management, providing updates on CRM initiatives and projects.

Required Skills:

• Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience.
• Minimum of 7 years of IT work experience, including management of data warehousing, decision support systems, or marketing support information systems.
• Strong project management skills in planning and monitoring projects in a cross-functional environment.
• Thorough understanding of data architectural development methodology, process and data modeling, and CRM solutions.
• Working knowledge of database marketing methodologies and processes, including channel and segment marketing, direct marketing, and online marketing.

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Benefits at Cook Systems

We want our employees to have benefits that support their health, financial well-being, and life outside of work. Eligible Cook Systems employees have access to a comprehensive benefits package beginning the first of the month following their hire date, including:

• Medical coverage through Blue Cross Blue Shield, with two plan options
• Dental and vision coverage
• Life, critical illness, and accident insurance through Unum
• Flexible Spending Account and Dependent Care FSA options through Navia
• Health Gap Insurance through Sun Life
• 401(k) retirement plan through The Standard, with eligibility after six months

Beyond benefits, Cook Systems is a place where we expect people to take ownership of their work, communicate openly, continue learning, and contribute to the teams and clients they support.

We have been building technology careers and client partnerships for more than three decades, and we continue to evolve with the industry. If you’re looking for an opportunity to do meaningful work, develop your capabilities, and be part of what comes next in technology, we’d like to hear from you.