MANAGER, CRISIS RESPONSE TEAMS

MANAGER, CRISIS RESPONSE TEAMS

Salary

$104,249.60 - $156,374.40 Annually

Location

Los Angeles, CA

Job Type

Regular Employee

Job Number

2401393

Cabinet

DEPARTMENT OF PUBLIC SAFETY

Cost Center

2652 - CRISIS RESPONSE PROGRAM UNIT

Opening Date

06/12/2026

Closing Date

Continuous

FLSA

Exempt

Bargaining Unit

Non-Contract

• Description
• Benefits
• Questions

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Provides guidance, oversight and support for the daily operations of the Crisis Response Team staff across LA Metro's rail and bus system.

Recruitment Timelines: Interviews are projected to be scheduled for the week of July 19th, 2026. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Oversees team(s) who evaluate individuals experiencing behavioral health crises, determine appropriate interventions, and facilitate connections to critical resources
• Supports and evaluates the delivery of mental health interventions
• Responds to requests for in-field support and ensures effective coordination of services that reduce unnecessary engagement with the justice system
• Provides clinical supervision for team members
• Performs field-based comprehensive needs assessments
• Identifies applicable resources for individuals in crisis and submits referrals
• If certified, prepares Lanterman-Petris-Short (LPS) applications for individuals requiring holds for immediate 72-hour detention at a stabilizing facility
• Conducts verbal wellness checks on individuals showing signs of distress to assess the need for support or assistance
• Provides support in responding to medical emergencies on the Metro transit system by initiating contact with paramedic services, collecting information, providing logistical support, and administering NARCAN (naloxone), CPR, and/or first aid, as necessary.
• Prepares operational and performance reports
• Communicates and implements safety rules, policies, and procedures in support of the agencys safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.

Education

• Master's Degree in social work, psychology, marriage and family therapy, or related field

Experience

• Six years of relevant experience or three years of relevant supervisory-level experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team

Certifications/Licenses/Special Requirements

• A valid, current and unrestricted clinical license, such as Licensed Clinical Social Worker (LCSW or LICSW), Psychologist (Psy.D.) or Licensed Marriage and Family Therapist (LMFT)

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience working in a behavioral health crisis response team or program, including delivering or oversight of the delivery of behavioral health services
• Experience working in a unionized environment, including effective collaboration with labor representatives

Essential Knowledge

Knowledge of(defined as a learned body of information that is required for and applied in the performance of job tasks)

• Comprehensive needs assessments and evaluation
• Methods of field-based outreach and engagement
• Crisis response for individuals with mental health conditions and/or substance use disorders
• Resources applicable to mental health conditions and/or substance use disorders
• Cultural and situational awareness, such as cultural sensitivity and unconscious bias
• Principles and practices of customer service

Skill in(defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Managing staff who engage with individuals experiencing mental health and/or substance use disorders
• Performing mental health assessments and determining appropriate interventions
• Communicating effectively orally and in writing
• Problem solving
• Operating a personal computer, tablet, and/or smart device

Ability to(defined as a present competence to perform an observable behavior or produce an observable result)

• Demonstrate effective management and leadership of staff
• Respond calmly and quickly in stressful and emergency situations
• Interface with the public in a professional manner
• Assist during evacuation situations
• Read, write, speak, and understand English
• Understand and follow oral and written instructions and procedures
• Complete accurate incident reports
• Maintain basic records

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerks Office, and/or reporting directly to the LACMTA Board of Directors
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Exposure to moving machinery and/or vehicles
• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
• Work after designated regular hours in case of special assignments or emergencies

Physical Effort Required

• Standing
• Walking
• Bending or twisting at the neck, waist and/or knees
• Good vision and/or depth perception to judge distances
• Move or carry objects or materials
• Ability to provide First Aid/CPR (training to be provided within six months of hiring)
• Ability to administer Narcan (training to be provided within six months of hiring)

(AW/MP)

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro's Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metros website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office

One Gateway Plaza

Los Angeles, CA 90012

Open: Monday through Friday, 8am-4pm

(Closed Sat & Sun)

Metro Talent Hub

8501 S. Evermont Place

Los Angeles, CA 90044

Open: Monday through Friday, 9am-5pm

(Closed Sat & Sun)

East Los Angeles Customer Center

4501 B Whittier Blvd

Los Angeles, CA 90022

Open: Tuesday through Saturday, 10am to 6pm

(Closed Sun & Mon)

Wilshire/Vermont Customer Center

3183 Wilshire Blvd, Ste 174

Los Angeles, CA 90010

Open: Monday through Friday, 10am-6pm

(Closed Sat & Sun)

Rosa Parks Customer Center

Willowbrook/Rosa Parks Station

11720 Wilmington Ave

Los Angeles, CA 90059

Open: Monday through Friday, 6am to 6:30pm

(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

• Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

• Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Years Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.

Years of Service Annual Accrual

Hire date - 5 years 20 days

Beginning of 6th - 10th year 25 days

Beginning of 11th - 15th year 30 days

Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro's Pension & Benefits website at benefits.metro.net

01

The information you provide on these supplemental questions will be evaluated and used to determine your eligibility to participate in the next phase of the recruitment process. Please note that all information is subject to verification. Falsification of any information may result in disqualification or dismissal. I understand the above information and instructions.

• Yes
• No

02

Please select the highest level of education you have completed.

• I do not have education equivalent to grade 12
• High school graduate, diploma or the equivalent (GED)
• Associate degree from an accredited college or university
• Bachelors degree from an accredited college or university
• Masters degree from an accredited college or university
• PhD from an accredited college or university

03

Do you possess a valid, current and unrestricted clinical license, such as Licensed Clinical Social Worker (LCSW or LICSW), Psychologist (Psy.D.) or Licensed Marriage and Family Therapist (LMFT)?

• Yes
• No

04

If you indicated having a valid, current and unrestricted license, please indicate the type of license. If you do not have any of the previously specified licenses, please list "N/A" in the field below.

05

Please select the number of years of relevant experience you have providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team.

• No experience
• Less than 6 years
• 6 years or more, but less than 8 years
• 8 years or more, but less than 10 years
• 10 years or more

06

Please select the number of years of relevant supervisory-level experience you have providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team.

• No supervisory-level experience
• Less than 3 years
• 3 years or more, but less than 5 years
• 5 years or more, but less than 7 years
• 7 years or more

07

If you indicated having relevant and/or supervisory-level experience in the previous questions, please describe your experience providing services to individuals with mental health conditions in either a clinical setting or as part of a field-based team and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

08

Describe your relevant experience working in a behavioral health crisis response team or program, including delivering or oversight of the delivery of behavioral health services . Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

09

Describe your relevant experience working in a unionized environment, including effective collaboration with labor representatives. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below.

10

Are you able to work a flexible work schedule that includes nights, weekends, holidays, and includes varying shifts?

• Yes
• No

Required Question

Employer Los Angeles County Metropolitan Transportation Authority (CA)

Address One Gateway Plaza

Los Angeles, California, 90012

Website https://www.metro.net/careers