Job Summary
The Conflict Transformation Works (CTW) Manager provides strategic leadership and oversight for all CTW programs and activities in support of the department's mission: to bring people together through proven restorative practices that transform conflict, repair harm, and strengthen relationships.
This position leads the planning, development, implementation, and evaluation of mediation, restorative justice, and conflict transformation programs, services, special projects, and community outreach efforts. The CTW Manager develops and administers program policies and procedures; identifies and integrates best practices in mediation, restorative justice, trauma-informed practice, accessibility, and inclusion; and provides guidance on conflict-related issues across City departments and within the community.
The CTW Manager collaborates closely with City staff, neighborhood residents, community leaders, nonprofit organizations, schools, law enforcement agencies, courts, and other internal and external partners. This role builds and maintains trusted relationships with historically marginalized communities, elected officials, regional partners, and stakeholders to expand restorative approaches to conflict and harm and support healthy, vibrant communities.
Essential Duties and Responsibilities
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
- Provides leadership and oversight for all Conflict Transformation Works(CTW) programming to ensure alignment with program, service area, and City goals, priorities, and objectives.
- Leads the development, implementation, and continuous improvement of conflict transformation, mediation, restorative justice, and restorative practices programs and services.
- Builds, strengthens, and sustains partnerships with community organizations, nonprofit agencies, educational institutions, courts, law enforcement agencies, and other stakeholders.
- Maintains ongoing communication with referral partners and community resources to identify emerging needs, coordinate services, and provide training and outreach as appropriate.
- Manages interagency referral processes and communication with the City Attorney's Office, Municipal Court, District Attorney's Office, schools, School Resource Officers, and related partners.
- Researches, writes, and administers grants to support CTW programming, including required data collection, evaluation, reporting, and compliance activities.
- Develops and implements community outreach, education, and engagement initiatives that increase awareness of restorative practices and conflict transformation services.
- Responds to resident, employee, stakeholder, and City Council inquiries, concerns, complaints, and service requests.
- Manages program budgets, authorizes expenditures, forecasts resource needs, and ensures compliance with applicable financial and administrative requirements.
- Oversees consulting, grant, purchasing, and service contracts as applicable.
- Prepares and delivers presentations, trainings, and reports for community groups, City leadership, boards and commissions, elected officials, and other audiences.
- Collects, analyzes, and interprets program data to assess effectiveness, inform decision-making, and support continuous improvement efforts.
- Provides direct program support, restorative justice facilitation, mediating mediation cases, and lead complex conflict cases.
- Supervises, mentors, and supports classified, contractual, hourly, temporary, and volunteer personnel, including oversight of 65+ trained community volunteers.
- Develops and oversees volunteer recruitment, training, mentoring, evaluation, and ongoing engagement efforts.
Management Responsibilities
Yes