Manager, Complex Accounts & Collection

Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.

Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.

• Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.

• A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.

• Demonstrated experience with Epic and revenue cycle technologies.

• Proven success leading teams through organizational change and process improvement initiatives.

• License/Certification/Registration: Not required.

• Deep knowledge of:

• Complex account resolution
• Collections strategies
• Payer interactions
• Revenue cycle operations

• Strong leadership, coaching, and performance management capabilities.

• Excellent analytical skills, including proficiency with:

• Operational dashboards
• Microsoft Excel
• Data-driven decision-making processes

• Effective communication and stakeholder management skills, with the ability to collaborate across:

• Clinical teams
• Financial departments
• Legal partners
• Information Technology (IT) teams

• Demonstrated commitment to:

• Regulatory compliance
• Audit readiness
• High-quality patient service
• Maintaining performance under pressure

• Strong organizational skills and ability to drive operational excellence in a fast-paced healthcare environment.