Overview
Lead and manage complex account resolution and collections operations spanning Epic/SBO workflows and customer service channels. Drive recovery of high-risk, high-dollar, and clinically complex self-pay accounts while preserving patient experience, regulatory compliance, and revenue integrity.
Qualifications
Education: Associate degree in Healthcare Administration, Healthcare Management, or a related field highly preferred.
Experience: Minimum of 3 to 4 years of progressive revenue cycle experience, including at least 1 to 2 years in billing operations (HB and/or PB) within a hospital or multi-site health system with a two-year degree.
- Minimum of 3 years of supervisory experience in hospital and/or professional billing operations.
- A formal degree may be substituted with 6+ years of direct, hands-on revenue cycle and supervisory experience.
- Demonstrated experience with Epic and revenue cycle technologies.
- Proven success leading teams through organizational change and process improvement initiatives.
- License/Certification/Registration: Not required.
- Deep knowledge of:
- Complex account resolution
- Collections strategies
- Payer interactions
- Revenue cycle operations
- Strong leadership, coaching, and performance management capabilities.
- Excellent analytical skills, including proficiency with:
- Operational dashboards
- Microsoft Excel
- Data-driven decision-making processes
- Effective communication and stakeholder management skills, with the ability to collaborate across:
- Clinical teams
- Financial departments
- Legal partners
- Information Technology (IT) teams
- Demonstrated commitment to:
- Regulatory compliance
- Audit readiness
- High-quality patient service
- Maintaining performance under pressure
- Strong organizational skills and ability to drive operational excellence in a fast-paced healthcare environment.