Manager, Community & Member Experiences

Overview

We're looking for a highly organized, relationship-driven Manager, Community & Member Experiences to help bring our brand and membership community to life through thoughtful, high-touch experiences. This role will focus specifically on supporting regional member and prospect-facing events, partnership activations, and local market engagement initiatives that deepen relationships and strengthen affinity within the community.

What You'll Do

Community & Member Experiences

• Support the planning and execution of member gatherings, prospect events, regional activations, charitable partnerships, and curated brand experiences
• Help create thoughtful experiences that foster connection, engagement, and community among members and prospective members
• Ensure all experiences reflect the elevated hospitality and brand standards expected of The Club

Regional & Market Support

• Partner closely with Regional Directors and membership teams to support local market execution and relationship-building initiatives
• Coordinate invitations, guest communications, RSVP management, gifting, onsite hospitality, and post-event follow-up
• Assist in executing market-specific events and experiences that support community growth and prospect cultivation

Brand & Experience Alignment

• Work cross-functionally with marketing, creative, partnerships, and membership teams to ensure consistency across all experiences and communications
• Help maintain brand standards across event messaging, partnerships, invitations, and guest touchpoints
• Support the development of event materials

Event Operations & Logistics

• Manage event timelines, vendors, venues, travel coordination, catering, and onsite execution
• Track budgets, invoices, contracts, and operational details across multiple concurrent events
• Anticipate challenges proactively and help ensure flawless execution from planning through completion

Partnerships & Hospitality

• Support brand partnership activations, charity events, auction experiences, and community-facing activations
• Assist in cultivating relationships with venues, hospitality partners, and external vendors
• Help deliver elevated VIP experiences for members, prospects, and partners

What You Bring

• 3-6 years of experience in luxury events, hospitality, member experiences, partnerships, or experiential marketing
• Exceptional organizational and project management skills
• Strong interpersonal and communication abilities
• A hospitality-first mindset with strong attention to detail
• Ability to manage multiple projects and priorities in fast-paced environments
• Experience working with high-net-worth clientele, luxury brands, private clubs, hospitality, or travel brands preferred

Preferred Qualifications

• Experience supporting regional or field-based teams
• Familiarity with CRM and event management platforms
• Strong vendor management and budgeting experience
• Willingness to travel as needed for onsite event support

Success in This Role Looks Like

• Seamlessly executed experiences that strengthen member and prospect relationships
• Elevated, consistent brand experiences across markets and events
• Strong collaboration across membership, marketing, and regional teams
• Meaningful community engagement and positive member feedback
• Experiences that deepen connection, affinity, and long-term loyalty to the brand