Advertising, Analysis Skills, Coaching, Communication Skills, Develop Methodologies, Identify Issues, Internet TV, Leadership, Local News, Mentoring, On Call, Operations, Performance Management, Problem Solving Skills, Process Improvement, Project/Program Management, Resolve Customer Issues, Sports, Team Lead/Manager, Trend Analysis, Work From Home, Workplace Issues
Interested in leading a high-impact team that shapes how Spectrum responds to customer needs? As Communication Desk Manager, you will oversee daily operations, drive coordination during outages and service issues, and elevate communication across departments. Your leadership ensures seamless service and empowers staff to deliver exceptional results.
How You’ll Make an Impact
- Supervise and guide Communication Desk employees across multiple shifts and locations
- Coach and develop staff to achieve goals and maximize performance
- Recommend and decide on escalations and outages, ensuring quality communication with Spectrum’s Executive Leaders
- Develop techniques to analyze customer call, chat and trouble call data and identify trends, issues, and opportunities
- Establish productive relationships with operational partners to facilitate effective resolution of customer and employee facing issues
- Evaluate and improve existing processes to enhance efficiency and effectiveness
- Foster high morale by providing regular feedback and opportunities for staff input
Working Conditions
- Must be available in an on-call capacity to support overnight issues approximately once a month from 6:00 PM to 6:00 AM.
- This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
What You’ll Bring to Spectrum
Required Qualifications
Education
- Bachelor’s degree in business or related field or equivalent experience
Experience
- 3+ years general management experience
- 2+ years project management experienc
Skills
- Ability to motivate and lead a team through organizational change, minimizing disruption and developing staff skills
- Ability to work cooperatively with peers across Spectrum
- Ability to work well under pressure with minimal supervision
- Strong communication skills with management, peers and staff
- Excellent problem-solving skills
- Excellent analytical skills for extracting and correlating data
- Broad knowledge of cable technologies, systems and processes
- Ability to quickly learn new information and adapt to evolving technologies
- Effective coaching and mentoring skills to develop knowledge and analytical expertise in staff
- Expertise in cable technologies
- Ability to manage complex activities involving teams of at least 40 people
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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.S
SPECTRUM
Charter Communications, Inc. (NASDAQ:CHTR) is a leading broadband connectivity company and cable operator serving more than 31 million customers in 41 states through its Spectrum brand. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum Business® delivers the same suite of broadband products and services coupled with special features and applications to enhance productivity, while for larger businesses and government entities, Spectrum Enterprise provides highly customized, fiber-based solutions. Spectrum Reach® delivers tailored advertising and production for the modern media landscape. The company also distributes award-winning news coverage, sports and high-quality original programming to its customers through Spectrum Networks and Spectrum Originals. More information about Charter can be found at corporate.charter.com.
10,000 employees or more
https://jobs.spectrum.com/