Manager, Cognos Server Administration

Location: Hybrid in Orlando, FL




We are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible to oversee the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will-versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users

Essential Job Duties and Responsibilities

• Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
• Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
• Drive continuous improvements in deployment pipelines, performance, and platform governance
• Ensure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planning
• Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
• Lead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
• Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
• Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
• Oversee Cognos security administration, including user provisioning, role-based access, and data source credentials
• Oversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requests
• Own and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentation
• Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting
• Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure

Qualifications
Required Education and/or Experience

• High school diploma or GED equivalent, required
• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field
• Experience with efficient distribution of reports needed by varying positions and locations within the organization
• Experience with packaging data sets and data modules for efficient data query costs
• Familiarity with modern DevOps practices in BI environments
• Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
• Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization

Preferred Education and/or Experience

• Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.
• Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).
• Graduate degree in Information Systems, Data Engineering, or a related field.
• Prior involvement in change management, system migrations, or BI tool rollouts.
• Understanding of data governance and metadata management principles.

Skills and Competencies

• Ability to manage multiple projects in a fast-paced, collaborative environment
• Ability to translate complex BI infrastructure requirements into actionable project plans
• Deep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshooting
• Effectively communicate in English; both oral and written
• Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences
• Experience developing standard operating procedures and documentation
• Experience working within ITIL or similar support frameworks
• High attention to detail and a commitment to platform reliability and user experience
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Proactive and service-oriented mindset with a desire to enable analytics at scale
• Self-motivation, organized, time-management and deductive problem solving skills
• Strong leadership, planning, and delegation skills
• Work independently and as part of a team