Manager Clinical Support

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Job Description:

The Lloyd Veterinary Medical Center, part of Iowa State University’s College of Veterinary Medicine, is a full service teaching hospital offering advanced diagnostic, medical, and surgical care for small and large animals while supporting the education and training of future veterinarians.

The Lloyd Veterinary Medical Center (LVMC) within Iowa State University's College of Veterinary Medicine is seeking an experienced, collaborative, and people-focused leader to serve as the Manager, Clinical Support - Large Animal Hospital. This position provides leadership for a dynamic clinical support team and plays a critical role in advancing the hospital's mission of exceptional patient care, veterinary education, and clinical excellence.

In this role, you will partner closely with clinicians, house officers, and hospital leadership to oversee daily operations within the Large Animal Hospital while supporting a team of veterinary technicians, animal caretakers, veterinary technician interns, and student employees. The successful candidate will be responsible for fostering a positive and inclusive workplace culture, developing employees, optimizing hospital operations, and ensuring high-quality patient care in a complex veterinary teaching environment.

As a leader within our 24-hour teaching hospital, you will coordinate staffing across multiple shifts, support workforce planning efforts, drive continuous improvement initiatives, and help create an outstanding learning experience for veterinary students, interns, residents, and clinical support staff. This position offers a unique opportunity to influence the future of veterinary medicine through leadership, mentorship, and operational excellence.

If you are passionate about developing people, strengthening teams, improving processes, and supporting exceptional patient care, we encourage you to apply.

Key Responsibilities:

• Provide operational leadership and oversight for the Large Animal Hospital clinical support team.
• Supervise, coach, mentor, and develop veterinary technicians, veterinary technician interns, animal caretakers, and student employees, including hiring, onboarding, scheduling, performance management, and professional development.
• Coordinate staffing and employee schedules across multiple shifts to ensure appropriate coverage while supporting patient care, employee well-being, and operational needs.
• Oversee veterinary technician internship programs, including recruitment, selection, scheduling, orientation, mentorship, competency development, performance evaluation, and professional growth.
• Collaborate with faculty, house officers, clinical services, and hospital leadership to coordinate medical, diagnostic, and surgical procedures and ensure efficient hospital operations.
• Evaluate staffing, equipment, inventory, and facility needs and implement solutions to enhance operational efficiency, patient care, and employee effectiveness.
• Oversee inventory management, equipment maintenance, preventative maintenance programs, facility-related operational needs, and capital equipment planning.
• Support the teaching mission by partnering with clinical staff in training veterinary students and providing feedback regarding student performance during clinical rotations.
• Promote a collaborative, service-oriented culture focused on communication, accountability, continuous improvement, employee engagement, and exceptional client service.
• Develop, review, and maintain standard operating procedures and lead process improvement initiatives that enhance patient care, safety, efficiency, and regulatory compliance.
• Ensure compliance with hospital policies, university procedures, workplace safety standards, and applicable regulatory requirements.
• Serve as a key resource for communication, problem-solving, and relationship management among clinicians, staff, students, clients, and referring veterinarians.

This position works both independently and collaboratively with hospital leadership, clinical services, and Veterinary Clinical Sciences within a large animal veterinary teaching hospital environment. Standard hours would be Monday - Friday 8:00AM to 5:00PM, some flexibility to work off scheduled hours to meet with employees who work different shifts.

The Lloyd Veterinary Medical Center provides patient care 24 hours a day, 7 days a week, the manager must be available to support operational needs outside of normal business hours when necessary. This may include responding to urgent staffing issues, answering employee questions, and occasionally working evenings, weekends, holidays, or on-call shifts to ensure continuity of patient care.

Additional Details:

• This is an on-site position within a veterinary teaching hospital.
• Work environment includes interaction with clinical areas and animal patients.
• Occasional coverage outside standard work hours may be required to support hospital operations.
• Position requires frequent movement throughout the hospital, including walking between service areas, standing for extended periods, and responding to operational needs across the facility.
• Ability to navigate both Small Animal and Large Animal Hospital areas while supporting staff, clients, and hospital operations.

Why Join Us?

At the Lloyd Veterinary Medical Center, you will have the opportunity to lead talented professionals, support the development of future veterinary practitioners, and contribute to one of the nation's leading veterinary teaching hospitals. This role offers the chance to make a lasting impact on patient care, employee development, hospital operations, and veterinary education.

Preferred Qualifications

• Leadership or management experience in a veterinary, healthcare, agricultural, or related clinical environment, including supervision of staff, performance management, and employee development.
• Experience working in a veterinary teaching hospital, academic medical center, specialty referral practice, or similarly complex healthcare setting.
• Experience supporting veterinary technician, intern, resident, student, or clinical training programs within a teaching environment.
• Experience managing inventory, equipment, facilities-related operations, budgets, or operational resources.
• Experience leading teams within a 24/7 operational environment requiring complex staffing and scheduling.
• Licensed Veterinary Technician (RVT, CVT, or LVT)

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Consideration Date: Applications received by November 28th, 2026 will be given full consideration.

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

Resume/Curriculum Vitae

Letter of Application/Cover Letter

Why Choose Iowa State University?

Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

Retirement benefits including defined benefit and defined contribution plans

Generous vacation, holiday, and sick time and leave plans

Onsite childcare (Ames, Iowa)

Life insurance and long-term disability

Flexible Spending Accounts

Various voluntary benefits and discounts

Employee Assistance Program

Wellbeing program

If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email

eooffice@iastate.edu

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.