Manager

POSITION SUMMARY

Exciting news! We are thrilled to announce that we are opening a brand-new store in Cathedral City. The primary responsibility for all positions with Ace Hardware Cathedral City is to WOW Every Customer Every Time and uphold the Core Values as determined by the management team. Assistant Store Managers position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised. A Manager contributes to the growth and development of the management team and store associates. 

ESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):

SALES AND OPERATIONS

Hire, train and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments

 Review all store evaluations with store management team and staff to identify

opportunity areas and correct all issues with a sense of urgency

 Coordinate the overall supervision of staff to ensure sales performance goals are met and

company procedures are followed accurately

 Delegate workload among associates to meet merchandising and visual presentation

standards

 Participate in associate evaluations as per company standards in order to provide feedback

for improvement, praise and recognition, and growth opportunities

 Complete merchandising updates according to Ace Hardware

Cathedral City standards

 Work with vendors to develop merchandising strategies for products and have them

assist with their plan-o-gram and updates

 Forecast scheduling needs to meet customer demand and create work schedules

 Monitor payroll to ensure compliance with established budgets and take corrective

measures as necessary

 Review staffing needs, strengths and opportunities with Store Manager/Owner, Finance prior to additions, promotions or terminations

 Develop and implement an in-store marketing strategy including promotions, events, and seasonal merchandising based on store needs

CUSTOMER SERVICE

 Promote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate’s performance and interactions on the sales floor

 Regularly promote and teach Customer First Sales Culture while leading by example and

coaching

 Use huddles, WOW communication boards, and store meetings as the means to

communicate the store’s performance, and educate, engage and motivate the team

 Drive customer satisfaction by ensuring that all customers are acknowledged, customer

needs are met, and concerns are resolved quickly

 Review all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels

 Document at least seven customer journey observations weekly and provide coaching in

order to ensure consistency of service to all customers

INVENTORY

 Maintain accurate inventory at all stages through on-hand integrity, daily receiving and

transfers, store communication, product mix and flow, and adhering to Ace Hardware Cathedral City's best practices, metrics and deadlines

 Utilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy

COACHING AND TRAINING

 Work on your professional development through leadership training opportunities (self-directed learning, local business events, Ace learning and industry events, etc.)

 Identify appropriate training for store associates and oversee all training requirements

for all associates (e.g. New-Hire orientation, on-the-job training, vendor training, etc.)

SAFETY, COMPLIANCE AND STORE ENVIRONMENT

 Enforce safety policies and procedures, and serves as role model for safety

 Enforce store environment procedures to ensure and maintain the best store appearance.

 Conduct preventative safety and fire inspections and take appropriate actions to

correct all issues

POSITION REQUIREMENTS

 High School Diploma or General Education Degree (GED); or an equivalent combination

of education and experience. Bachelor’s degree preferred

 Minimum of 2 years of leadership experience in a retail or customer service setting

 Must be legally authorized to work in the United States

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

 Must have good verbal and written communication skills

 Ability to provide motivation and

leadership to associates storewide in a fair and impartial manner

 High degree of analytical skills, and the ability to delegate and be self-directed

 Strong organizational, time management, and project management skills

 Technically skilled in basic retail computer systems including related software

 Develop and maintain client relationships and strategic partnerships

 Dress according to company policy

 Bilingual (Spanish) verbal and written communication skills strongly preferred

 Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

 Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

 Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an

associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate occasionally works near moving mechanical parts. The associate may work near outside weather conditions. The noise level in the work environment is usually moderate.

Click through and start your journey with us now!

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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