Manager, Business Process Improvement And VOS

POSITION SUMMARY

• The Manager, Business Process Improvement & VOS leads end-to-end ownership of small process improvement projects and contributes significantly to medium-scale initiatives across Opportunity-to-Cash (OTC), Procure-to-Pay (PTP), New Product Development and Introduction (NPDI), Sales Inventory and Operations Planning (SIOP), and/or Services within the Americas region.
• The Manager facilitates cross-functional working sessions independently, partners with IT and business leaders, and leverages data tools to support decision-making.

RESPONSIBILITIES

• Process Breadth:

• Orients quickly in unfamiliar processes

• Calibrates learning depth to the problem

• Knows when to lean on SMEs vs. invest in going deeper

• Exposure to 2+ process areas

• Project Ownership:

• End-to-end ownership of small OTC, PTP, NPDI, SIOP or Services projects

• Significant contributor on medium projects

• Lead value stream and process mapping workshops

• Prepare flowcharts and reporting packages

• Perform root cause analysis

• Identify AI and automation opportunities

• Stakeholder Management:

• Comfortable with L2-sponsored stakeholders

• Can facilitate cross-functional working sessions independently

• Partner with IT for system and tool implementations

• Partner with business leaders on policies and procedures

• Liaise with Learning and Development

• Plans change management communications

• Executes training

• Problem Complexity:

• Moderately complex

• Multi-variable problems

• Identifies root cause and structures solutions independently

• People & Team Impact:

• Holds team to commitments

• Demonstrates Vertiv Behaviors

• Tools & Methods:

• Selects appropriate CI methods for context

• Leverages data tools to support decision-making

• Utilize VOS governance to plan, facilitate, and manage BPI initiatives

• Create and maintain projects in ServiceNow

QUALIFICATIONS

• Education:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Engineering, Marketing, Computer Science, or related discipline.

• Intermediate knowledge in all areas of project planning, development, management, and implementation.

• Project Management certifications (PMP, CSM, Lean Six Sigma Black Belt) a plus.

• Work Experience:

• 8-10 years of experience in project management or exposure to at least two of the following processes: OTC, PTP, NPDI, SIOP, and/or Services.

• Experience in an international and culturally diverse organization.

• Communication Skills:

• Strong written and verbal communication skills in English; other languages are a plus.

• Good communicator, confident in interacting with all levels of individuals across a variety of internal/external functions.

• Analytical Skills:

• Ability to analyze data, make informed decisions, and solve complex problems.

• Good attention to detail.

• Technical Skills:

• Intermediate experience with ERP financial applications (Oracle preferred).

• Proficient in Microsoft Office Suite.

• Project management experience and familiarity with Agile process improvement.

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TRAVEL REQUIREMENTS

• 10% travel required.