Highlights
Serves as the primary liaison between Healthcare Technology Management, service providers and the customer in order to capture agreed-upon business objectives and processed, communicating these processed and their implications to technical and non-technical contributors to ensure the equipment accurately meets the caregivers needs. Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisition pertaining to medical equipment.
Numbers & Facts
| Location | Chesterfield, MO |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1986 |
| Website | https://www.mercy.net/ |
Description
Find your calling at Mercy!
Serves as the primary liaison between Healthcare Technology Management, service providers and the customer in order to capture agreed-upon business objectives and processed, communicating these processed and their implications to technical and non-technical contributors to ensure the equipment accurately meets the caregivers needs.
All positions in this job family participate, to some degree, in the following activities:
- Facilitate process to gather/establish high level business requirements for clinical devices.
- Lead quarterly business reviews for the applicable service providers.
- Direct day-to-day service escalations from all third-party service providers
- Lead the HTM team on all acquisitions for Mercy- to include coordinating internal Mercy stakeholders for necessary changes.
- Responsible for reviewing monthly billing reports per contractual obligations for applicable service providers as well as responsible for disputing charges.
- Lead and facilitate business partners and service providers conversations regarding priorities, hardware/software selection, vendor selection
- Assist with development of annual and 5 year capital equipment budgets with community leaders
- Identify and document business strategies, objectives and drivers for community leaders pertaining to medical equipment
- Lead cost savings initiatives to obtain opportunities for savings on service contracts and equipment purchases in coordination with Supply Chain and the VMO.
- Interfaces independently with all functional and business areas of Mercy to provide the customer a seamless interaction
- Works closely with functional resource managers to ensure adequate support of hardware design, equipment (hardware/software) requisition, logistics and installation for moves, new construction and acquisition pertaining to medical equipment
- Ensure and coordinate appropriate stakeholders to have informed and consistent service strategy on equipment, facilitate addendums to applicable contracts or execution of new contracts.
- Review monthly/quarterly environment of care reports to ensure compliance with regulatory requirements, resolve any outliers or issues observed.
Position Details:
Qualifications:
Education: Bachelor's degree in related field, specialized training, or equivalent work experience AND 5 years of relevant technical or business work experience
Experience: Experience overseeing project teams and/or work processes
Preference for candidates with biomed and information technology experience
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
About Company
Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.
Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.