Manager - Business Infrastructure Services St. Louis

QUALIFICATIONS:

• Typically 7-10 years of technology experience, preferably in infrastructure or network engineering, with at least 2 years of technical leadership experience directly managing engineers in an infrastructure, systems, or network discipline.

• Bachelor's degree in Computer Science or related field or relevant experience

• Core infrastructure services, including compute, storage, VMware, and VxRail

• Networking, including routing, switching, Cisco firewalls, wireless, segmentation, and network security

• Windows Server and Linux fundamentals

• Listening to feedback, understanding business problems, and proposing practical solutions

• Exposure to or interest in learning more about:

• Automation frameworks (PowerShell, Python, Ansible)

• End-user technologies, including imaging, operating systems, and endpoint protection

• Backup and disaster recovery processes

• Certificate management

• Observability and monitoring tools, including Splunk, LogicMonitor, Tanium, and Tenable

• ServiceNow ticket management, reporting, and dashboards

Preferred Location: MO

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $126,800 to $190,200 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program

Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US Benefits Website

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process.

If you have any questions or concerns about this posting, please email taposting@wwt.com.

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PLEASE NOTE: This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role. This role is not open for staffing partners or corp‑to‑corp candidates.

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)-a collaborative ecosystem featuring state-of-the-art hardware and software-WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture-grounded in core values and leadership philosophies-has been recognized by Fortune and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What will you be doing?

World Wide Technology (WWT) is seeking a Manager for the Business Infrastructure Services team. This role will lead a team of Systems and Network Engineers responsible for partnering directly with business groups that have specialized IT needs, primarily the NAIC warehouse operations in Edwardsville, IL, and the Integration Center lab environments. The ideal candidate brings a strong foundation in compute, storage, networking, network security, operating systems, automation, and observability, along with the leadership skills needed to coordinate team priorities, develop talent, anticipate obstacles, and support a fast-paced business environment.

This role balances people leadership, stakeholder engagement, partner alignment, and technical oversight. The manager will work closely with senior leaders across infrastructure, development, and business organizations; drive meaningful organizational change; and maintain an on-site presence as needed at the NAIC warehouses and Integration Center in Edwardsville, IL.

As with all things at WWT, this team is expected to continuously improve the services it provides. We are looking for candidates who actively seek opportunities to strengthen themselves, their teams, and the business outcomes they support.

RESPONSIBILITIES:

• Collaborate with peer managers to define and drive the team roadmap.
• Understand stakeholder needs and translate them into reliable infrastructure and network services.
• Use feedback to identify improvement opportunities and deliver practical, iterative solutions.
• Recruit, develop, coach, and retain strong systems and network engineering talent.
• Promote an inclusive team culture where engineers from diverse backgrounds can learn, contribute, and grow.
• Define, communicate, and reinforce the team's vision, strategy, and priorities through stakeholder engagements and roadmap reviews.
• Prioritize, plan, and execute work across new infrastructure and network build-outs, hardware lifecycle and refresh, and technical debt remediation.
• Build strong relationships across IT and business stakeholder groups, balancing priorities and resolving friction that may hinder collaboration.
• Provide technical guidance to ensure solutions and decisions align with strategic direction.
• Develop and manage relationships with key external vendors and partners.
• Manage budget planning for software, hardware, and resources needed to support the team.
• Oversee the design, implementation, and support of NAIC warehouse network infrastructure and Integration Center compute, storage, and operating system environments.
• Partner with Security to align network segmentation, zero trust access, IDS/IPS, and vulnerability remediation priorities with the team roadmap.
• Own the support schedule and on-call rotation, ensuring Tier 2/3 escalation paths and service levels are met.
• Oversee capacity, performance, and disaster recovery planning for warehouse and Integration Center environments.
• Drive standardization through automation, configuration management, and current documentation, including as-builts, network diagrams, runbooks, and knowledge-base articles.
• Oversee hardware and software procurement and vendor engagement for warehouse and Integration Center build-outs.
• Manage ServiceNow queue health, reporting, and dashboards for the team.