Manager, Business Development| | UF Health TraumaOne | Full-time | Days

• Develops a comprehensive business development plan aligned with company objectives; analyzes existing and new markets to highlight new business opportunities.
• Builds and maintains positive relationships with all current and potential requesting agencies while maintaining and promoting excellent customer service, communication, and patient care
• Analyze markets and develops a strategic plan that matches healthcare services appropriately to meet customer demands
• Works closely with leadership to provide accurate information to make well informed business decisions; works closely with all departments to integrate expertise
• Serves as the face of the company when interfacing with allied agencies, hospitals, and the public
• Attends EMS and related industry organization's meetings and travel as required
• Develops and manages tracking methods and showcase company performance; forecasts volume; tracks and measures call volume trends accordingly. Assists in the monitoring of department budget
• Acts as an advocate in resolving client issues; ensures that all customer service issues are properly identified and managed; works with customers, internal or external, to resolve escalated issues
• Participates in various committees and special projects

Education

• Associate's Degree required.  Bachelor's degree in business or healthcare related field preferred.

Licensure/Certifications

• Paramedic or RN License preferred

Experience

• 3-5 years Business Development, Hospital Administration, and/or Emergency Services

Preferred Experience:

• Minimum of 3 years recent account manager experience with 1-3 years in healthcare -A strong familiarity with the geography of Florida -Experience in the EMS field Necessary

Skills

• High level of organizational, interpersonal and administrative skills.
• Ability to facilitate discussions and decisions to the express complex ideas to various audiences
• Current knowledge and understanding of prehospital and interfacility transport and the competitive environment, as well as issues and regulations effecting prehospital transport agencies.
• Entrepreneurial/visionary skills within the healthcare setting
• Demonstrates the ability to communicate clearly both verbally and in writing; excellent presentation skills
• Minimum of intermediate-level computer skills including Microsoft Word, Outlook, Excel and PowerPoint
• Excellent customer service skills; demonstrating the highest degree of professionalism and customer service at all times
• Demonstrated familiarity with health care systems, and common medical terminology
• Possesses an enthusiastic and forward-thinking approach to leadership and the potential for business growth