Manager Bell & Valet

Hilton Grand Vacations is looking for a Manager Bell & Valet to join the Oceanaire and Ocean Beach Club Resort team in Virginia Beach. Apply now to join our journey to success! Our 536 room, Caribbean-inspired resorts sit just steps from the bustling Virginia Beach Boardwalk and is a stone's throw away from the ocean featuring spacious and well-appointed studios and one- and two-bedroom suites with fully equipped kitchens. Guests can also enjoy one of four ocean front pools with a cascading waterfall. This family-friendly resort offers plenty of ways to make vacation memories.

As a Bell and Valet Manager you would be responsible for performing the position's duties in alignment with our culture and driving company success through performing the following tasks to the highest standards:

• Runs the delivery of efficient Valet/Bell check-in and check-out services and coordination of Valet/Bell activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and problem solve, arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Audits the collection of parking fees due to the property. Ensures the provision of special services to owners and guests.
• Coordinates personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive work environment between staff and management. Help develop management talent by acting as a mentor for direct reports.
• Promote team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the Guest Services department to resolve all team member/guest concerns.
• Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.

What are we looking for?

At the core of our company's success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• At least 1 year of similar experience required
• High School Diploma or equivalent experience
• 2+ years of supervisory or managerial experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3-5 years of related experience
• Prior working history in a Union environment

Compensation: 42K - 46K salary based on experience

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

As a Bell and Valet Manager you would be responsible for performing the position's duties in alignment with our culture and driving company success through performing the following tasks to the highest standards:

• Runs the delivery of efficient Valet/Bell check-in and check-out services and coordination of Valet/Bell activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinates and problem solve, arising from owner/guest concerns with a commitment to satisfying every guest/owner.
• Audits the collection of parking fees due to the property. Ensures the provision of special services to owners and guests.
• Coordinates personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
• Maintains a positive work environment between staff and management. Help develop management talent by acting as a mentor for direct reports.
• Promote team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards. Monitors payroll hours and reports.
• Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the Guest Services department to resolve all team member/guest concerns.
• Assists with owner and guest activities and recreation as required by management. Manages key control procedures. May be required to do other duties and special projects as assigned by the general manager.

What are we looking for?

At the core of our company's success are our Team Members. To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• At least 1 year of similar experience required
• High School Diploma or equivalent experience
• 2+ years of supervisory or managerial experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 3-5 years of related experience
• Prior working history in a Union environment