Manager, Assessment Operations and Data Management
Accentuate Staffing
- Raleigh, NC
- Today
- $90,000–$95,000 Per Year
- Full-time
Highlights
This role supervises the Assessment Exam Delivery Team; oversees exam registration operations and monitoring; manages candidate and capacity data to inform annual planning; and partners with internal stakeholders to execute event configuration and continuous improvement initiatives aligned with decisions and direction from the Board of Directors. The Manager, Assessment and Data Management, is responsible for leading the operational delivery and data-driven management of organizations certification exam to ensure accurate, timely, and secure administration across the exam lifecycle.
Numbers & Facts
| Location | Raleigh, NC |
| Job Type | Full-time |
| Industry | Staffing/Employment Agencies |
| Salary | $90,000–$95,000 Per Year |
| Year Founded | 1996 |
| Website | https://www.accentuatestaffing.com/ |
Description
Accentuate Staffing is currently recruiting for a Manager, Assessment Operations and Data Management for an established certifying board in Raleigh. The Manager, Assessment and Data Management, is responsible for leading the operational delivery and data-driven management of organizations certification exam to ensure accurate, timely, and secure administration across the exam lifecycle. This role supervises the Assessment Exam Delivery Team; oversees exam registration operations and monitoring; manages candidate and capacity data to inform annual planning; and partners with internal stakeholders to execute event configuration and continuous improvement initiatives aligned with decisions and direction from the Board of Directors. This position requires strong analytical, data, and organizational skills, strict attention to detail, and strong written and oral communication skills.
Job Responsibilities
Owns end-to-end exam registration operations and ensures processes, timelines, and communications support a positive candidate experience.
Develops and maintains delivery capacity models and forecasts inputs to support annual exam capacity planning, including monitoring examiner availability, utilization, and cancellation patterns.
Leads and monitors tri-annual registration cycles to confirm data quality, identify risks, and coordinate inter-departmental risk mitigation plans.
Establishes and executes routine quality assurance to maintain data integrity and document corrective action as needed.
Leads exam data tracking across the full candidate journey from residency to certification, analyzing metrics, ensuring data consistency, and producing operational reports for downstream decision making and recommendations to leadership.
Partners with IT and other stakeholders to define requirements and implement improvements to registration, scheduling, and reporting workflows, ensuring policy alignment.
Manages CRM exam configuration, registration systems, testing management systems, and candidate databases that support registration and exam administration.
Organizes and prepares tri-annual Board of Directors exam-related reports and materials.
Leads the new examiner recruitment and mentoring processes
Provides managerial and operational oversight of exam delivery activities, ensuring consistent application of procedures and readiness checklists.
Serves as escalation point for operational issues during exam administration and coordinates resolution across teams.
Ensures appropriate exam security, confidentiality, and integrity controls are implemented and followed, including documentation of incidents and follow-up actions.
Leads post-exam operational reviews and root-cause analyses; prioritizes improvements and assigns follow-up work to strengthen candidate experience.
Supervises team of two exam delivery staff members; sets performance expectations, provides coaching, and ensures cross-coverage for critical exam functions.
Promotes a culture of high performance, customer service, and quality assurance through regular check-ins, goal-setting, and clear documentation of standard operating procedures.
Plans and manages staffing resources for high-volume registration periods and exam administrations, ensuring training and coverage align with operational demand.
Leads continuous improvement initiatives for exam operations, including prioritizing enhancements and coordinating implementation.
Implements exam operational changes and updates procedures, training, timelines, system configurations, and communications as needed.
Identifies opportunities to improve exam processes through data analysis, stakeholder feedback, and post-exam reviews.
Qualifications
Bachelor’s degree or comparable work experience
Work at onsite locations: six exam weeks throughout the year, including Sundays.
Some Saturday workdays per year as needed.
Ability to lift up to 30–40 pounds occasionally, as needed.
Must be able to work onsite in Raleigh, NC, at least two days/week in addition to the six exam weeks.
Demonstrate a commitment to service and continually exhibit a customer service culture.
Demonstrate dependability for own actions and their consequences, and for the performance of our functions and duties.
Demonstrate flexibility in rapidly changing conditions.
Ability to coordinate and manage multiple complex projects and processes simultaneously.
Ability to manage and lead a team through stressful, high-stakes events.
Ability to perform quality analysis procedures accurately and efficiently.
Ability to communicate clearly and professionally.
Ability to generate, interpret, reconcile, and report complex data.
Excellent writing and proofreading skills.
Excellent interdepartmental communication and teamwork.
Demonstrated organizational skills.
Flexibility in adapting to the working style and needs of other professionals.
Demonstrated ability to work independently with minimal supervision.
Proficiency with Microsoft Office software
Benefits
Paid Time-Off, Medical, Dental, Vision
About Company
Since 1996, Accentuate Staffing has delivered “The Power of Positive” to you. As one of the Triangle’s largest woman-owned companies, Accentuate Staffing sources candidates in the career specialties of Accounting/Finance, Office Professional, Information Technology, Scientific/Clinical, Light Industrial and R&D Consulting services. The current roster of more than 250 corporate clients is diverse, highly regarded, and often exclusive. Accentuate Staffing’s honors include nine Triangle Business Journal Fast 50 awards, four Raleigh Chamber Pinnacle Awards, No. 222 on the INC 500 list and an inaugural winner of the TBJ’s A Better World Award. Accentuate Staffing cherishes its position as a leader in the community, offering support to charitable institutions including Children’s Flight of Hope, National Students of AMF, the MS Society, the Shepard’s Table Soup Kitchen, and Stop Hunger Now among others. For detailed information on how “The Power of Positive” can impact your company or your career, please visit at www.accentuatestaffing.com.