Manager, Application Support

Make an impact

As the Manager, Application Support, you will lead the delivery of high-quality support across critical multifamily property management applications. You’ll oversee a team managing day-to-day support operations, serve as a key escalation point, and drive improvements across a portfolio of 170+ properties.

• Lead, mentor, and develop a team of 3+ support professionals 

• Manage ServiceNow ticket operations including intake, triage, escalation, and resolution 

• Establish SLAs, workflows, and reporting to ensure efficient support delivery 

• Analyze ticket trends and drive root-cause resolution 

• Serve as the escalation point and subject matter expert for Yardi platforms and integrations 

• Oversee user access, system configuration, and ongoing application support 

• Partner with vendors and internal stakeholders to resolve issues and implement enhancements 

• Lead application onboarding/offboarding for property transitions 

• Support release management, testing, and new system integrations 

• Maintain documentation, reporting, and communication with leadership

What you should bring

• 5+ years of experience in application support or IT operations 

• 2+ years of people management experience 

• Strong experience with ServiceNow (ticketing, workflows, reporting) 

• Expertise with Yardi platforms (Voyager, CRM IQ, RentCafe, etc.) 

• Experience with user access management and system administration 

• Knowledge of property management operations 

• Ability to manage multiple priorities in a fast-paced environment 

• Strong communication and cross-functional collaboration skills 

• Bachelor’s degree or equivalent experience

Preferred: 

• Experience with release management, UAT, or integrations 

• ITIL or ServiceNow certifications 

• Experience supporting large property portfolios

What you can be a part of

You’ll work closely with Technology leadership, operations, and vendors to ensure seamless application performance across a growing portfolio. This role plays a key part in scaling support operations, improving processes, and enhancing the overall technology experience for the organization.