Manager Aeromed Program Ops - Aeromed Ground Ambulance

The Manager of Aeromed Program Operations is responsible for overseeing and coordinating all aspects of air and ground medical transport operations, including dispatch communications, ambulance services and rotor-wing aeromedical transport. Responsible for supporting the programmatic, operational and financial management of the program, in conjunction with the Manager of Aeromed Program RN and Director of Aeromed Program. Ensures patient care transport is delivered safely, efficiently and in compliance with regulatory standards while maintaining operational excellence and supporting the organization's mission. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.

Essential Functions:

• Oversees daily operations for dispatch, ground and air ambulance services, ensuring safe, efficient and compliant performance

• Manages dispatch center activities, including call prioritization, unit assignment and adherence to established protocols

• Monitors system status management (SSM) and key performance indicators (KPIs) to optimize deployment and response times

• Partners with clinical and aviation leadership to ensure safe patient transport and alignment with safety and quality standards

• Oversees ground and air operations, including staffing, scheduling, fleet readiness and coordination with aviation partners

• Ensures compliance with federal, state and local EMS, FAA and DOT regulations, as well as organizational policies

• Leverages dispatch and communications technology (CAD, GPS/AVL systems) to enhance coordination and operational effectiveness

• Graduate from Emergency Medical Service Program

• Active Florida Paramedic license

• Certified Flight Paramedic (FT-C)

• Basic Cardiac Life Support (BCLS), Advanced Cardiovascular Life Support (ACLS)

• Neonatal Resuscitation Program (NPR) within first six (6) months of hire

• Five (5) years of progressive leadership experience in fire, EMS, air medical transport, dispatch operations or related emergency services

• Proven background in dispatch management, system status oversight and resources development