Manager, Accounts Receivable Billing & Transitions
Location: Plantation, FL, United States
Date Posted: Oct 19, 2026
Job ID: 2609969
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Description
Job Overview:
The Manager, Accounts Receivable Billing & Transitions, is responsible for leading the Billing & Transitions team and overseeing the successful onboarding and offboarding of properties, accounts receivable billing activities, and related operational processes. This role ensures service excellence, operational efficiency, regulatory compliance, and adherence to company policies and service standards while partnering with internal and external stakeholders to support organizational objectives. The Manager develops high-performing teams, drives process improvements, manages escalations, and promotes a culture of accountability and continuous improvement.
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Essential Duties:
Team Leadership & Development
- Lead, coach, and develop the Billing & Transitions Supervisor and team members to achieve service levels, performance objectives, and professional growth.
- Oversee staffing, hiring, onboarding, performance management, and succession planning to ensure uninterrupted operations.
- Foster a culture of accountability, service excellence, and continuous improvement.
Operational Oversight
- Oversee onboarding and offboarding of properties, including account setup, rosters, beginning balances, system deactivation, and record distribution.
- Manage billing setup, resident payment notifications, and budget change implementations.
- Direct daily operations across local and satellite teams while maintaining service, quality, and performance standards.
- Establish standardized processes, controls, reviews, and exception management procedures to ensure accuracy, efficiency, and compliance.
- Monitor performance metrics and implement process improvements to enhance operational effectiveness.
Compliance & Internal Controls
- Ensure compliance with company policies, governing documents, regulatory requirements, and client-specific procedures.
- Maintain effective internal controls, segregation of duties, supervisory reviews, and reconciliation processes to ensure transaction accuracy.
- Communicate regulatory and policy changes, ensure completion of required training, and promote consistent application of operational standards.
- Monitor compliance metrics and implement corrective actions to address risks and deficiencies.
Performance Management & Process Improvement
- Monitor SLA, productivity, accuracy, and service metrics to ensure operational goals and commitments are achieved.
- Analyze workload, transaction volumes, and performance trends to optimize resource allocation and team effectiveness.
- Develop, maintain, and enhance standardized procedures and continuous improvement initiatives to improve accuracy, scalability, customer experience, and operational efficiency.
Cross-Functional Partnerships & Escalations
- Build strong partnerships with Property Management, Legal, vendors, and internal stakeholders to support operational objectives and resolve complex issues.
- Serve as the primary escalation point for billing and transition matters, ensuring timely resolution of customer, client, and operational concerns.
- Participate in client-facing meetings and collaborate across departments to address financial, service, and operational challenges.
- Oversee system testing, maintenance, troubleshooting, and implementation initiatives.
Supervisory Responsibilities:
- Lead and develop a multi-location team while ensuring service levels, operational goals, and performance expectations are achieved.
- Build a scalable, high-performing organization that supports client retention, business growth, and continuous improvement.
Skills & Qualifications:
- Bachelor''s degree in Accounting, Finance, or Business Administration from an accredited college or university preferred; Associate''s degree required. Minimum of five (5) years of experience in Accounts Receivable, with at least two (2) years in a supervisory or management capacity. Experience in a shared services or property management environment a plus.
- Strong verbal and written communication skills.
- Demonstrates thoughtful leadership in creating efficiencies and process improvements.
- Detail oriented and strong organizational skills and multi-tasking skills.
- Project management experience with focus on process improvement
- Must have strong proficiency in Windows and Microsoft Office, including but not limited to word processing, spreadsheet maintenance, navigating in databases, record keeping and researching the Internet.
- Ability to work with sensitive or confidential information.
- Ability to meet deadlines and work well under pressure.
- Ability to work in a team environment as well as independently and be self-driven
- Critical thinking, financial acumen, problem solving and decision-making abilities.
What We Offer:
As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.
Disclaimer Statement:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.
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