Manager, Account Management

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is seeking a dynamic and experienced Manager of Account Management to lead our account management team. Are you a proactive, results-driven leader ready to guide a high-performing sales team? If you thrive in a dynamic, energetic management role, Kaseya is the perfect place for you. Our top performers are dedicated to going above and beyond to enhance our customers' success while advancing their own careers and financial growth.

This role is crucial in ensuring our clients receive unparalleled service and support, driving client satisfaction and retention, and maximizing the value of our solutions. The ideal candidate will have a proven track record in account management, strong leadership skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

• Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.
• Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
• Performance Metrics: Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed.
• Issue Resolution: Address and resolve any client issues or escalations in a timely and effective manner, ensuring client satisfaction.
• Collaboration: Work closely with cross functional teams to ensure alignment and deliver a seamless client experience.
• Reporting: Provide regular reports and updates to senior management on team's account status, client feedback, and team performance.
• Innovation: Identify opportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function.
• Development: Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved.

Qualifications:

• At least 2 years of managing a team of quota carrying account managers or account executives.
• Managing a team of at least 5 sales representatives.
• Strong understanding of client management and relationship-building techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in CRM software and account management tools.
• Experience in the IT or software industry is a plus.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.