Management Support Technician - Police

Management Support Technician - Police

Salary

$51,718.16 - $72,405.63 Annually

Location

Municipal Services Building, AZ

Job Type

Full-Time

Job Number

2026 - 01063

Department

Police

Opening Date

05/21/2025

Closing Date

5/31/2026 11:59 PM Arizona

• Description
• Benefits
• Questions

Description

The following is a list of incentives for Civilian staff in QCPD:

• Hiring Bonus/Incentive pay of $7,500 for Professional staff (All hiring bonuses are listed as the net-pay you will receive):
• $1,000 after hire date.
• $500 after successful completion of Position-Specific Training
• $1,000 after successful completion of your probation
• $2,500 after the successful completion of 1 year (after probation)
• $2,500 after the successful completion of 2 years (after probation)

Vacation & Sick time front-load

• For the Police Civilian staff, at the time of hire you will receive a one-time addition of 80 hours of vacation and 80 hours of sick time.
• Vacation and sick time biweekly accruals at the normal rates for new hires.

Education Bonus (if applicable)

• A one-time bonus for education/earned degree payable after successful completion of your probation.
• The degree must be from an accredited college or university with major course work in criminal justice studies, social sciences, business management, leadership, forensic science, psychology, or other degree related to the core functions of your position.
• The degree must be earned/awarded prior to your hire date. If you earn a degree following your hire date, you may qualify for a different educational incentive provided by the Town. More information will be provided during your initial orientation.
• If you have earned multiple degrees, you will receive the incentive specified for the highest degree earned/presented that relates to your core functions of your position.
• The incentive is as follows:
• Associate Degree: $500
• Bachelor Degree: $1,000
• Masters (or higher): $1,500

Moving Expenses (if applicable)

• If a police department employee moves to within 30 miles of the Town borders after receiving a final offer of employment, that individual may be eligible for a one-time payment of potential expenses.
• Guidelines for this payment are as follows:
• In-state (Arizona) move under 90 miles: $250
• In-state (Arizona) move over 90 miles: $500
• Out-of state move: $1,500

Travel Reimbursement (if applicable)

• We will reimburse travel costs related to testing activities that occur after you have received a conditional offer letter. Must keep all receipts.

• The maximum daily reimbursement will be based on current GSA rates:

• Airfare: https://cpsearch.fas.gsa.gov/cpsearch/search.do

• Per Diem & Lodging: https://www.gsa.gov/travel/plan-book/per-diem-rates

• If you are having technical (computer-related) difficulties while completing the online application, please contact the governmentjobs.com "Applicant Support Line" at 1-855-524-5627.

• This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.

JOB CLASSIFICATION SUMMARY

Positions assigned to this class are responsible for preparing advanced and confidential data entry and reports; setting up and attending board, committee, and/or commission meetings, taking and transcribing minutes of meetings, preparing agendas for publication, and preparing backup material for public meetings, conducting moderately complex research, preparing reports, preparing and proofing original correspondence, and performing basic accounting functions for assigned area.

DISTINGUISHING CHARACTERISTICS

This is a fully qualified, experienced level management support classification in the management support and analysis job family. Incumbent(s) performs the full range of support duties under general supervision. Classification requires solid knowledge of transactional and/or work standards for completing tasks and assignments of a varied nature. Work may vary from basic to more complex duties and issues but are generally within expected parameters.

Examples of Duties

ESSENTIAL DUTIES

The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town's needs. Specific duties may also vary depending on departmental assignment.

Duties related to ALL assignments:

• Performs various clerical duties, utilizing standard office equipment, to include screening incoming calls; taking and transmitting messages; distributing mail; preparing and submitting timesheets; filing; making photocopies; typing; and word processing.
• Prepares and maintains databases, reference manuals, written procedures files, records, correspondence, etc.
• Compiles and analyzes a variety of data and information and prepares related reports, agendas, and/or packets.
• Monitors and maintains office inventory and supply levels; prepares purchase requisitions; coordinates the procurement of supplies and/or equipment with applicable department.
• Performs basic accounting functions including cash receipting, tracking and monitoring budgets, processing accounts payables, and preparing purchase requisitions.
• Assists with monthly purchasing card reconciliation by researching and obtaining receipts and invoices.
• Prepares, processes, reviews, corrects, and closes work orders.
• Coordinates processes for division/department utilizing established guidelines.
• Monitors assigned accounts; assists with related analysis.
• Creates presentations, prepares minutes and/or public notices for meetings, special events, and/or other related situations; composes, types, and edits a variety of correspondence, reports, memoranda, and other materials.
• Conducts routine research, gathers and organizes information into a logical format, and prepares findings.
• Coordinates training, conference and travel arrangements for staff; coordinates onsite training.
• Assists with public information requests.
• Coordinates special events as assigned.
• Assists with preparations or written procedures for document imaging/scanning and schedule records retention.
• Provides support in the research, organization, implementation & completion of special projects as assigned.
• Performs related work as assigned.

In addition to ALL duties listed above, when assigned to Queen Creek Police Department:

• Provides in person customer service to the public in the Police Department lobby. While the majority of interactions are positive in nature, some customers may be uncooperative or require assistance after a traumatic experience. The position will work from a secure front desk environment but will be exposed to customers that may be angry, use foul language, or require an immediate police response. In addition, this position may require the use of a recording device.

Typical Qualifications

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:

High School Diploma or GED and 3 years of related experience; or an equivalent combination of directly related education and experience.

Supplemental Information

KNOWLEDGE

• Basic bookkeeping principles and practices;
• Basic budgeting principles;
• Data gathering and research methods;
• Office procedures, methods, and equipment;
• Basic mathematical concepts;
• Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities;
• Applicable general laws, rules, regulations, policies and procedures related to area of assignment;
• Basic research and analysis principles and techniques;
• Customer service principles;
• Modern office procedures, methods, and equipment;
• Basic filing and recordkeeping principles and practices;
• Word processing methods;
• English language, grammar, and punctuation.

SKILLS

• Maintaining and monitoring accounting, budget, and/or bookkeeping records;
• Using computers and related software applications;
• Providing customer service;
• Performing basic mathematical calculations;
• Operating standard office equipment;
• Tabulating, recording, and balancing transactions;
• Entering data into computerized systems;
• Filing;
• Typing;
• Composing routine business correspondence;
• Performing multiple tasks simultaneously;
• Using modern office equipment;
• Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.

The following is a list of employment benefits offered by the Town of Queen Creek to full-time employees. The list is for informational purposes only. It does not create or connote any contractual rights or obligations. Additional details will be provided upon hire and are available in the Town of Queen Creek Employee Handbook.

Major Benefits for Full-Time Employees

(Employees choose the benefits that best meet their needs.)

• Health Insurance
• Dental Insurance
• Vision Insurance
• Pre-tax unreimbursed medical and dependent care flexible spending accounts
• Arizona State Retirement System membership
• Short-term and Long-term disability insurance for the employee
• Town-paid basic life insurance
• Optional employee-paid employee and dependent supplemental life insurance
• Commuter life insurance for business travel and travel to and from work
• Deferred compensation plan (457) with employer match
• Retirement Health Savings Account
• Optional enrollment in Identity Protection Program
• Paid holidays, plus one floating holiday annually
• Vacation leave hours annually
• Four weeks of Paid Parental Leave
• Optional income replacement insurance
• Workers compensation insurance
• Employee assistance program; offers confidential individual/family, marriage, legal and financial counseling
• Training opportunities and continuing education opportunities, including tuition reimbursement for pre-approved programs
• Direct deposit of paychecks
• Wellness Programs with incentives

01

Each applicant must complete the supplemental questionnaire as part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. When answering supplemental questions, the information you provide must be substantiated within the application. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Which best describes your highest level of education?

• None
• High School diploma or G.E.D
• Vocational/Technical degree/diploma/certificate
• Some college coursework
• Associates Degree
• Bachelors Degree or higher

03

Check which best describes your full-time GENERAL OFFICE/CLERICAL work experience in a law enforcement environment:

• No applicable full-time work experience
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 or more years

04

In response to the previous question, provide the following information for each company/organization listed on your application pertaining to full-time GENERAL OFFICE/CLERICAL work experience: - the name and size of each company/organization - your job title and brief list of duties If none, write "N/A."

05

Check which best describes your full-time CUSTOMER SERVICE work experience:

• No applicable full-time work experience
• Less than 1 year
• 1 to less than 2 years
• 2 to less than 3 years
• 3 or more years

06

In response to the previous question, provide the following information for each company/organization listed on your application pertaining to full-time CUSTOMER SERVICE work experience: - the name and size of each company/organization - your job title and brief list of duties If none, write "N/A."

07

Do you have experience working in a LAW ENFORCEMENT AGENCY?

• Yes
• No

08

If you answered "yes" to the previous question, provide the following information for EACH law enforcement agency listed on your application: • the name and size of each LAW ENFORCEMENT AGENCY, AND • job title and number of years in position. If you answered "no", write "N/A."

09

Do you have experience working with multiple phone lines?

• Yes
• No

10

Please describe the attributes you have that you will use to ensure team success in a customer focused, fast paced, accuracy driven environment.

11

In the future, this position may require shift work that may include weekends and/or evenings. Would you be able to work weekends or evening hours?

• Yes
• No

12

While working in an administrative support capacity, briefly describe the types of projects you did. Include the name of the organization. If none, write "N/A."

13

This position requires in-person customer contact from a secure front desk environment. While the majority of interactions are positive in nature, there will be some customers that may be angry, use foul language, or require an immediate police response. Are you comfortable with potential conflict?

• Yes
• No

14

Do you have a valid Arizona drivers license, or do you have the ability to obtain a valid Arizona drivers license prior to date of hire?

• Yes
• No

15

Have you ever been disciplined, demoted, or dismissed for allegations related to dishonesty, untruthfulness, credibility, theft, or a lack of professionalism?

• Yes
• No

16

If you answered "yes" to the previous question, please explain. Write "N/A" if not applicable.

17

Have you ever been disciplined, demoted, or dismissed for allegations related to harassment, bias-based behavior, prejudice, actions considered to a violation of a persons constitutional rights, or any other conduct or pattern of conduct that tends to disrupt, diminish, or otherwise jeopardize public trust?

• Yes
• No

18

If you answered "yes" to the previous question, please explain. Write "N/A" if not applicable.

19

Have you ever been disciplined, demoted, or dismissed for allegations related to incompetence or mishandling of critical items/information?

• Yes
• No

20

If you answered "yes" to the previous question, please explain. Write "N/A" if not applicable.

21

Have you been charged or convicted of a felony, or an offense that would be a felony if committed in Arizona?

• Yes
• No

22

If you answered "yes" to the previous question, please explain. Write "N/A" if not applicable.

23

Have you ever been charged or convicted of a misdemeanor?

• Yes
• No

24

If you answered "yes" to the previous question, please explain. Write "N/A" if not applicable.

25

Have you received any traffic tickets/citations in the past three (3) years?

• Yes
• No

26

If you answered "yes" to the previous question, please list the violation(s) cited, approximate date(s), and jurisdiction, and the disposition (dismissed, pled responsible, fine paid, traffic school, etc.). Write "N/A" if not applicable.

27

Other than marijuana, Adderall, or steroids, have you illegally possessed or used any dangerous drugs or narcotics more than five (5) times?

• Yes
• No

28

Other than as prescribed by a physician, have you possessed or used Adderall or steroids within the past three (3) years? Note: Steroids include anabolic-androgenic steroids and corticosteroids.

• Yes
• No

29

Have you illegally produced, cultivated, transported, or possessed marijuana for sale or sold marijuana?

• Yes
• No

30

Have you illegally produced, cultivated, transported, or possessed dangerous drugs or narcotics for sale?

• Yes
• No

31

I acknowledge that, if selected as a successful candidate and a conditional offer is made, a thorough background investigation will be conducted and it will include a polygraph and a drug screening.

• Yes
• No

Required Question

Employer Town of Queen Creek

Address 22358 S.Ellsworth Rd

Queen Creek, Arizona, 85142

Phone (480) 358-3204

Website http://www.queencreekaz.gov/Jobs