Management Assistant - Customer Service Representative

Midway's growth is exciting and we are seeking a highly motivated, enthusiastic, and detail-oriented employee to join our Management Assistant program. We are in search of an energetic personality to mirror our Exotic, Luxury and Standard vehicle fleet and Customer Service. With Midway Car Rental's continued growth, the individual must be zealous in personal growth within the company and be a valuable asset to the company's growth.

RESPONSIBILITIES:

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

REQUIREMENTS:

• 1-2 years of customer service experience
• 6+ months of sales experience
• Require strong English communication skills, both verbal and written
• Extremely high energy level
• Available to work nights, weekends, and holidays
• Passion for automobiles and working with the public
• Great at multi-tasking
• Attention to detail and organized
• Pass background, inclusive of Pre-Employment Drug Test
• Clean driving record (no more than one violation, DUI, reckless driving, or any other serious driving offenses in the last 3 years)
• Minimum 3 years of licensed driving history
• COVID Vaccination preferred

Compensation:

• $19.50-$21.50 plus Bonus
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, and education when applicable.

Company Benefits:

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment