| Location | Columbus, OH |
| Salary | $37.02–$55.52 Per Hour |
Management Analyst II (Vacancy)
Salary
$37.02 - $55.52 Hourly
Location
Varies by position
Job Type
Full-time
Job Number
26-0780-V7
Department
60 Columbus Water & Power
Division
Division of Power
Opening Date
09/03/2026
Closing Date
9/17/2026 11:59 PM Eastern
Definition
The Department of Columbus Water and Power is looking to fill one (1) vacancy within the Engineering section of the Division of Power. Under direction, the Management Analyst II will be responsible for the management of customer development and service.
This position will manage customer development staff and the process of managing and completing new customer service requests. This position serves as the primary point of contact for critical existing customers and is responsible for ensuring customer service projects are actively managed from initial request through completion, including monitoring project status, resolving barriers, coordinating with internal stakeholders, and maintaining timely customer communication. This position also leads in marketing for the development of new power customers; performs related duties as required.
Experience in customer service and personnel management is highly desired. Experience in electrical service design is an additional preference.
Examples of Work
(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)
Leads or conducts operational or administrative reviews, program evaluations, and special studies pertaining to various fiscal, operational, and managerial issues;
Leads or conducts operational or administrative reviews, program evaluations, and special studies pertaining to various fiscal, operational, and managerial issues;
Researches and analyzes major operational or administrative issues and makes recommendations for resolutions or improvements;
Analyzes and proposes ways to improve an organization's productivity, efficiency, or budget;
Informs management of any situation current or anticipated that may impact budget, operations, or service deliveries;
Develops and recommends strategies for the implementation of new programs, projects, or policies pertinent to the mission of the department or division; participates in the implementation and/or training processes relating to these programs, projects, or policies;
Leads major policy and management projects, productivity studies, and operational and legislative reviews;
Serves as a resource or specialist on fiscal, operational, or other managerial issues affecting the department or division;
Writes, reviews, and analyzes fiscal or operational policies and procedures to ensure optimal effectiveness and efficiency;
Prepares financial impact statements; prepares reports of projected revenues and expenditures; identifies problems and recommends corrective actions;
Conducts financial studies to determine the availability of resources for funding current or new programs, projects, or services;
Researches, analyzes, and recommends various rate/fee structures and other options to enhance the viability of specific services, programs, or operations;
Prepares and monitors operating and capital improvement budgets and provides expenditure analyses;
Researches grant and revenue enhancement opportunities;
Evaluates grant programs for effectiveness and regulatory compliance;
Prepares comprehensive financial, statistical, technical, and narrative reports;
May supervise employees engaged in fiscal or operational activities.
Minimum Qualifications
Possession of a bachelors degree and three (3) years of professional experience researching, analyzing, and makingrecommendations, OR providing consultation to management on fiscal or operational matters, or matters pertaining to public or business administration. Substitution(s): A masters degree may be substituted for one (1) year of the required experience.
Test/Job Contact Information
Recruitment #: 26-0780-V7
Employment Type: Full-Time (Regular)
Should you have questions regarding this vacancy, please contact:
Garret Chrissley
Columbus Water & Power
Division of Power
37 W. Broad St.
Columbus, Ohio 43215
P: (614) 645-2246
E: ggchrissley@columbus.gov
The City of Columbus is an Equal Opportunity Employer
The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the Citys Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:
Specifics about these benefit opportunities and eligibility can be discussed with one of the Citys human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.
01
Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.
02
Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?
03
Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your drivers license, bachelors/masters degree or transcript of completed coursework.
Required Question
Employer City of Columbus
Address 77 N. Front Street, Suite 330
Columbus, Ohio, 43215
Phone (614) 645-8301