Management Analyst 4 (Non-Permanent, Internal Only)

Management Analyst 4 (Non-Permanent, Internal Only)

Salary

$71,136.00 - $95,676.00 Annually

Location

Thurston County - Olympia, WA

Job Type

Agency Internal - Non-Permanent

Remote Employment

Flexible/Hybrid

Job Number

2026-3229-08639

Department

Liquor and Cannabis Board

Division

Enforcement and Education

Opening Date

10/16/2026

Closing Date

10/29/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

WSLCB Vision

Safe communities for Washington State.

Mission

Promote public safety, public health and trust through fair administration, education and enforcement of liquor, tobacco, cannabis and vapor laws.

This INTERNAL ONLY recruitment is open to current, permanent WSLCB Employees Only

This is a Non-Permanent position with an anticipated end date of 6/30/2027

This position is currently eligible to telework. This position is required to work at WSLCBs Olympia office at least 3 day a week. This may change based on business needs.

Who we are

The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.

We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data-driven decisions, and business-initiated process improvement.

Our commitment to DEIB

The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders. It is our mission to build, educate, and inspire an inclusive environment that recognizes, respects, and celebrates diversity in the workplace and in the community we serve. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have opportunity to join statewide business resource groups (BRGs) such as, Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network, Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women.

Your opportunity at a glance

The Washington State Liquor and Cannabis Boards (WSLCB) Enforcement and Education Division is announcing an exciting opportunity for a Management Analyst 4 (Non-Permanent, Internal Only) position in Olympia, WA.

This position reports to the Director of Enforcement and Education and is part of the Enforcements management team. As the supervisor and/or expert, under administrative direction, provides expert-level analyses to management, staff, and both internal and external customers regarding highly complex, multidimensional issues impacting agency/institution-wide programs and policies.

This is a non-permanent position with an anticipated end date of June 30, 2027.

If you have an interest in a non-permanent position, and in helping WSLCB with issues, programs and policies, we encourage you to apply.

WSLCB provides a modern work environment and excellent benefits including:

• A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
• Paid Vacation, Leave, and Holidays
• Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis - all or a portion of the tuition/fees may be waived for state employees)
• Tuition reimbursement (courses taken with prior approval in order to further employee's career development with the WSLCB)
• Training and career development programs (including online courses and LinkedIn Learning)
• A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
• Employee Assistance Program- a confidential program created to promote the health, safety and well-being of public service employees
• Generous wellness program (we offer reimbursements for certain fitness related activities)
• Onsite exercise facility (for employees working at WSLCB Headquarters Building in Olympia)
• Infants at Work Program to promote parent and infant bonding, parental well-being, and healthy infant development. Depending on your job duties, work location, and supervisor approval, eligible employees who are new mothers, fathers, or legal guardians can bring their infant (six weeks to six months) when they return to work.
• Free parking

Duties

Some of the duties you will perform are:

• Assists Division Director in tracking biennial budget spending and planning to ensure alignment with agency and division strategic planning goals and operation guidance.
• Plan all stages of projects, from initial concept through successful completion, continually managing risks and issues throughout the process.
• Develop detailed project management documentation including project charters and scope statements.
• Set up project management frameworks and structures
• Develop and maintain a project management plan that establishes processes, protocols, and controls for each project management knowledge area.
• Develop project work plans to reflect a project's work breakdown structure (WBS), deliverables, tasks, task dependencies, schedule, and resource assignments.
• Identify project risks and develop mitigation strategies to minimize their likelihood of occurring and/or impact. Identify project issues and maintain an accurate and complete issues log.
• Actively manage issues to resolution. Communicate and escalate issues affecting these factors to relevant stakeholders. Manage formal change control processes.
• Oversee and ensure change management activities that plan, prepare, and sustain changes implemented by the project.
• Provide reliable and professional recommendations to executive management as it relates to project management and program implementation.
• Achieve goals and objective relevant to the project.
• Manage and produce quality deliverables.
• Ensure the project meets scope, schedule, cost, risk, and quality expectations, while creating value for our customers.
• Work with division leadership and key stakeholders to clearly define project and program success.
• Manage projects that include both business and technology components and range in size, risk, and complexity.
• Guide, oversee, and lead multiple project teams, ensuring project activities, communication, risk, and stakeholder engagement are consistent and integrated.
• Direct, manage, coach, and mentor personnel and other resources assigned to projects.
• Ensure projects are adequately resourced.

Qualifications

Required Qualifications:

Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify.

Eight (8) years of combined relevant professional experience and education in business administration, public administration, law, public health, health administration, or a related field. Four (4) of those years with experience in conducting research and analyzing policies, laws, rules, or regulations.

AND

Four (4) years of relevant professional experience in:

• Conducting business analysis and developing requirements.
• Leading business projects.
• Business policy development.
• Supervising.

Required Competencies:

The ability to take action to learn and grow

This equity competency identifies people who are curious about themselves and others, who take responsibility for knowing their own strengths and weaknesses, and who use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others

This equity competency identifies people who are flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Competencies:

• Accountability: Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve excellent results with little need for oversight. Effectively organizes multiple assignments, sometimes of a complex nature or involving competing priorities, to produce work products that are accurate, thorough, and on time. Accepts own role when expectations are not met, and responds quickly to resolve issues with others.
• Analysis: Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make decisions. Identifies key facts in an array of data. Recognizes when pertinent facts are incorrect, missing, or require supplementation or verification. Distinguishes information that is not pertinent to a decision or solution. Breaks down data into parts to understand the nature and relationship of the parts. Recognizes underlying principles, patterns, or themes in an array of related information, and determines whether additional information would be useful or necessary. Judges or infers appropriate responses to a set of information based on clear guidelines or procedures. Form accurate conclusions regarding actions to be taken.
• Build and Maintain Relationships: Earn the trust, respect, and confidence of coworkers and customers through consistent, honest, and professional interactions. Build and maintain working relationships characterized by mutual acceptance and cooperation. Contribute to an environment that honors diversity and users' diverse perspectives to meet the agency's mission and goals.
• Computer Skills: Displays working knowledge of program or agency computer system(s) which include Microsoft Office suite programs. Ability to utilize electronic resources including the internet and SharePoint. Accurately document and/or update information in electronic form to maintain complete records.
• Customer Focus: Listens attentively, identifies issues, provides options, fulfills services, and/or exercises knowledge of laws and regulations to assist others and/or resolve complaints or conflicts. Builds and maintains internal and external customer satisfaction with the products and services offered by the organization. Treats customers with courtesy and sensitivity. Builds positive rapport. Makes extra effort to satisfy customer needs. Regularly follows up with customers to ensure needs have been fully met. Proactively keeps customers informed by giving timely and appropriate feedback. Assesses problem situations and initiates effective service interventions that result in customer satisfaction. Coordinates with staff in other areas to effectively meet customer service needs.
• Effective Communications; General: Conveys clear, timely, persuasive messages that positively influence the thoughts and actions of others. Effectively expresses ideas and information through the written and spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the reader or audience ("plain talk"). Keeps supervisor and co-workers informed while sharing complete and accurate information with others, including staff and people outside the organization. Practices active listening by concentrating on the person or caller; listens without interrupting; and asks questions to clarify and verify information.
• Effective Communications, Writing Skills: Composes clear, straightforward, and technically correct documents. Proofreads and edits information to improve clarity, organization, content, and correct errors in grammar, punctuation, and spelling. Independently composes written responses to emails and letters from customers answering questions, providing information, and/or explaining decisions made regarding eligibility for services or compliance with rules. Extracts and compiles data to prepare narrative, statistical, or other reports for review, analysis, documentation, etc. (e.g., financial, payroll, labor distribution, purchasing, inventory, registration, patient or student information)
• Ethics & Integrity: Earns the trust, respect, and confidence of coworkers and customers through consistent honesty, forthrightness, and professionalism in all interactions. Follows through on commitments.
• Initiative: Seeks and assumes additional responsibilities and tasks when appropriate.
• Interpersonal Skills: Establishes effective relationships. Displays a positive outlook and pleasant manner. Contributes to building team spirit. Interacts appropriately with coworkers and in a manner that encourages cooperation and teamwork. Gives and welcomes feedback. Employs expertise, credibility, and effective partnering to help clients identify, evaluate, and resolve complex or sensitive issues, problems, and service needs. Effectively influences others to achieve understanding, acceptance, and commitment to act in support of ideas, programs, or causes. Effectively persuades others to voluntarily accept recommendations or advice for the purpose of bringing them into compliance with regulations or policy. Diffuses sensitive or difficult customer situations and creates a climate for mutual problem solving.
• LEAN Expectation: Have the ability to work in a continuous process improvement environment, continually seeking ways to eliminate waste and improve quality.
• Organizational Skills: Ability to organize self and others. Ability to handle multiple priorities and work under short timeframes. Manage time effectively to complete the tasks required.
• Research Skills: Can integrate multiple lines of data; contrast conflicting data; analyze and evaluate the accuracy of data; can create data gathering processes; can propose/formulate new processes; able to design new organizational systems; can logically defend outcomes/results.
• Stress Tolerance: Performs well under pressure. Demonstrates good judgment. Handles unexpected situations with composure. Responds to difficult, stressful, or sensitive situations in ways that reduce or minimize potential conflict and maintains good working relationships among internal and external customers.
• Safety: Understands and follows agency safety policies and other standards established to maintain a safe work environment. Carefully organizes the personal workspace to minimize the likelihood of an accident or other unsafe incidents. Reports injuries, accidents, or hazards to the supervisor.

If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description, we encourage you to apply. At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.

Supplemental Information

HOW TO APPLY

PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.

IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:

• Completed online application.
• Current Resume.
• Letter of Interest describing how you meet the specific qualifications for the position.
• Three professional references to include a current or recent supervisor with email addresses and phone numbers.

A resume will not substitute for completing the "work experience" section of the application.

The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

Other

Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: "No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.

RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.

The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.

All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1674. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

Which of the following best describes your highest level of education?

• Associate degree
• Bachelors degree or higher
• Masters degree or higher
• I do not have a degree

02

Please list your degree(s) and major(s) of study.

03

Which of the following best describes your experience conducting research and analyzing policies, laws, rules, or regulations?

• I have at least 1 year of experience
• I have at least 2 years of experience
• I have at least 3 years of experience
• I have at least 4 years of experience
• I have at least 5 years of experience
• I have at least 6 years of experience
• I have at least 7 years of experience
• None of the above statements apply

04

In support of question 3 above, describe your experience as it relates to this position. Be specific as to name(s), date(s) of employment, titles/roles, and specific duties performed. If you do not have this experience, please indicate N/A. "See Resume" will be considered an incomplete answer.

05

Which of the following best describes your combined relevant professional experience and education in business administration, public administration, law?

• I have at least 1 year of experience
• I have at least 2 years of experience
• I have at least 3 years of experience
• I have at least 4 years of experience
• I have at least 5 years of experience
• I have at least 6 years of experience
• I have at least 7 years of experience
• I have at least 8 years of experience
• None of the above statements apply

06

In support of the question above, describe your experience as it relates to this position. Be specific as to name(s), date(s) of employment, titles/roles, and specific duties performed. If you do not have this experience, please indicate N/A. "See Resume" will be considered an incomplete answer.

07

Have you had any experience tracking multiple projects across a cross-functional team that involved identifying delays, ensuring task completion of work groups/individuals, or tracking accountability for tasks assigned to a team?

• Yes
• No

08

How do you approach managing tight testing timelines without falling behind when agency participants have competing task deadlines? Provide an example of how you motivated staff to meet a critical project deadline.

09

In what time frame have you most recently been asked to assist a manager or leader in planning work group activities, reviewing data for analysis, or presenting progress or findings in an open meeting or forum?

10

How many years' experience have you had working as a facilitator or planner for small to medium group meetings or activities?

11

Considering Equity - What does it mean to you to "meet people where they are"?

12

Considering Equity - Share one recent example of something you learned that changed how you work with others.

13

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status or F1 OPT etc.)?

• Yes
• No

14

This position is currently eligible for telework but is also required to work at WSLCBs Olympia office at least 3 days per week. This may change based on business needs. Are you willing to comply with this expectation?

• Yes
• No

15

How do you determine what others need in order to participate fully?

16

Are you a current WLSCB employee?

• Yes
• No

17

How did you learn about this job posting?

• Careers.wa.gov
• WSLCB website
• WorkSource
• indeed
• Monster.com
• Handshake
• GovernmentJobs.com
• LinkedIn
• Referred by a WSLCB employee
• Veterans related job board
• Family Member or friend.

18

If you selected "Referred by a WSLCB employee", please list the name of the employee. If this does not apply, type N/A.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov