Position Title: Managed Services Enterprise Technician
Role Overview:
As a Managed Services Enterprise Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge enterprise solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house customer system setup to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including (but not limited to):
- Workstations
- Peripherals (i.e. - printers, scanners, etc)
- Windows servers
- Microsoft 365
- Citynet's security software stack
- Customer data backups
- Wire/Cable Management
- Cybersecurity Best Practices and Implementations
Additionally, you'll collaborate with leading vendors such as Microsoft, Barracuda, VMware, and others to leverage their technologies and deliver state-of-the-art solutions for our clients.
Key Responsibilities:
- Evaluate client systems for optimization and upgrades.
- Perform in-house, on-site and remote computer and network services.
- Service PCs and servers.
- Install and test various network devices.
- Install and support software and peripherals.
- Install and maintain Citynet's RMM services.
- Respond to customer device alerts.
- Document customer systems.
- Work with internal teams on customer services audits.
- Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
- Execute and validate backup procedures to maintain data integrity.
- Document system configurations and setups with clarity and precision.
- Other duties as assigned.
Qualifications:
- Associates degree or higher preferred.
- CompTIA/Microsoft certifications a plus
- Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.
Work Environment:
Experience a dynamic blend of office and field work, adapting to the evolving needs of our clients.
Additional Requirements:
- Embrace regional travel opportunities to support our diverse client base.
- Be flexible to accommodate occasional after-hours or overtime shifts.
- Participate in an on-call rotation to provide timely support and resolution for critical issues outside of regular business hours.
Desired Attributes:
- Exceptional communication skills, capable of articulating technical concepts clearly and effectively to both technical and non-technical stakeholders.
- Profound understanding of modern IP infrastructure elements, including network security, cloud-based computing, and enterprise design principles.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Long term disability
- Paid time off
- Vision insurance
Note: This job description reflects our commitment to staying at the forefront of technological innovation and may evolve to meet the dynamic demands of the industry.