Managed Services Engineer

Location: Northeastern Massachusetts & Southern New Hampshire

Job Type: Full-Time

Salary: Up to $100,000 based on experience

About the Role

We're seeking an experienced Managed Services Engineer with 3+ years of experience to join our growing MSP team.

This position combines technical support, project work, and on-site client engagement across a wide range of small and mid-sized business environments. The ideal candidate has strong Microsoft 365 expertise, understands modern identity and email security technologies, enjoys solving technical challenges, and is comfortable working directly with clients.

This role consists of approximately:

• 30% technical support
• 30% project work
• 40% on-site client visits

You'll work with Microsoft 365, Active Directory, Entra ID, Exchange Online, email security platforms, backup solutions, RMM tools, and a variety of client technologies. We're looking for someone who can take ownership, solve problems independently, and become a trusted technical resource for our clients.

Our engineers work across Microsoft 365, security, email systems, client projects, onsite support, and day-to-day operations. If you enjoy variety and continuous learning, you'll have plenty of opportunities to expand your skills.

What You'll Do

• Troubleshoot and resolve Microsoft 365 issues
• Administer and support Exchange Online environments
• Manage Active Directory and Microsoft Entra ID environments
• Configure and maintain Multi-Factor Authentication (MFA) and Conditional Access Policies
• Manage user onboarding and offboarding
• Troubleshoot mail flow and email delivery issues
• Configure and support third-party email security and email backup platforms
• Manage file shares, permissions, and least-privilege access controls
• Monitor and maintain client environments using RMM tools
• Perform patch management, monitoring, and alert remediation
• Create and maintain technical documentation
• Assist with client projects and technology deployments
• Provide both remote and onsite technical support
• Serve as a trusted technical resource for clients

Required Skills & Experience

Microsoft 365 & Identity Management Expert

• Microsoft 365 administration
• Exchange Online
• Active Directory
• Microsoft Entra ID
• Multi-Factor Authentication (MFA)
• Conditional Access Policies
• User and group management
• SharePoint, Teams, and OneDrive support
• Identity and access management

Email Systems & Security

• Mail flow troubleshooting
• Message tracing
• DNS management including MX, SPF, DKIM, and DMARC
• Third-party email filtering platforms
• Third-party email backup platforms
• Tenant setup and migration experience

Systems Administration

• File shares and NTFS permissions
• Least-privilege security practices
• Windows 11 and Windows Server Operating Systems support/administration

MSP Operations

• RMM platforms
• Monitoring and alerting
• Patch management
• Basic scripting and automation
• Documentation and process adherence
• Ownership of issues from start to resolution

Preferred Skills

• Azure
• Intune
• Sophos products
• ConnectWise
• NinjaOne
• Firewall administration
• Network troubleshooting
• Managed wireless solutions
• Switch administration

What Makes Someone Successful in This Role

• Strong troubleshooting and problem-solving skills
• Excellent communication with clients and coworkers
• Ability to work independently and manage priorities
• Strong sense of urgency and follow-through
• Comfortable researching and learning new technologies
• Organized and detail-oriented
• Professional and confident in client-facing situations
• Takes ownership and sees issues through to resolution
• Listens well and asks thoughtful questions
• Builds trust with clients and teammates

The ideal candidate is a self-starter who can hit the ground running, identify what needs to be done, then move issues and projects forward without requiring constant direction.

Benefits & Perks

• Quarterly profit-sharing opportunities
• 18 days Paid Time Off (PTO)
• 9 paid holidays
• Medical insurance with employer contribution
• Simple IRA with company match up to 3%
• Pre-Tax Benefit Plan (TASC)
• Optional Aflac coverage
• Ongoing training and certification support
• Clear opportunities for advancement into onsite support, infrastructure projects, cloud technologies, and cybersecurity initiatives

Why Join Us

This role offers a mix of support, project work, and onsite client engagement across a wide variety of technologies and industries. You'll work directly with clients, solve real business problems, and have the opportunity to expand your skills.