Employment Type: 1099 Contractor
Location: Remote (US based -- flexible hours)
Overview:
A growing IT services firm is seeking a dependable and experienced MSP Engineer to implement and support managed IT and cybersecurity solutions for B2B clients. This is a remote, project-based 1099 contractor role with the potential for ongoing retainer work as the client base expands. The ideal candidate is a self-starter who excels in a fast-paced, growth-focused environment and values clear communication, strong documentation, and client satisfaction.
Key Responsibilities:
- Lead onboarding and technical implementation for new clients, including:
- Google Workspace setup/configuration (MFA, security, admin controls)
- Third-party backup solutions (e.g., Backupify, Afi.ai)
- Endpoint detection & response (Guardz, Cynet, or similar platforms)
- Ticketing/PSA (HaloPSA) setup and workflow integration
- Ongoing patch management, vulnerability scanning, and reporting
- Provide Tier 2/3 support and incident response as needed (remote)
- Document all technical processes, configurations, and client environments
- Collaborate with sales/BDM and customer support to ensure seamless onboarding and high client satisfaction
- Maintain up-to-date knowledge of cybersecurity best practices and compliance requirements
What You'll Support & Deliver:
The clients managed services portfolio spans:
- Managed Detection & Response (MDR/XDR) with 24/7 monitoring, EDR, and rapid incident response (Guardz, Cynet)
- Ransomware & phishing protection, including user awareness training
- Multi-factor authentication (MFA) enforcement for secure access
- Automated cloud SaaS backup and recovery (Google Workspace, Microsoft 365, key business apps)
- ITSM & ticketing (HaloPSA) for streamlined support
- Network security & asset monitoring for all endpoints and networks
- Remote support for clients, wherever theyre located
- Regulatory compliance automation (HIPAA, PCI, SOC 2, cyber insurance)
- Vulnerability management & patch automation (AI-driven)
- Business enablement, including custom app/software development and hardware procurement/leasing
Core Systems & Tools:
- Google Workspace (Business/Enterprise)
- Guardz or Cynet (EDR/SOC platforms)
- Backupify, Afi.ai, or equivalent SaaS backup solutions
- HaloPSA (ticketing, documentation)
- NinjaOne or similar RMM (optional/plus)
- Security awareness training platforms (Guardz, KnowBe4)
- Remote support tools (TeamViewer, AnyDesk, etc.)
Expectations:
- Complete client onboarding projects within defined timelines (typically 12 weeks per client)
- Ensure all security controls and compliance requirements are implemented per DIS standards
- Maintain clear, proactive communication with clients and internal team
- Participate in regular check-ins and provide status updates on projects
- Maintain documentation for all assigned clients in HaloPSA or designated system
- Respond to support tickets or incidents within agreed SLAs (generally 2448 hours)
Qualifications:
- 3+ years experience in MSP, IT systems engineering, or cybersecurity roles
- Strong hands-on experience with Google Workspace admin, EDR, and SaaS backup
- Familiarity with PSA/ticketing systems (HaloPSA, ConnectWise, Autotask, etc.)
- Excellent documentation and client communication skills
- Self-starter, able to work independently and remotely
- Relevant certifications (Google Workspace Admin, CompTIA Security+, etc.) preferred but not required
Compensation:
- Project-based onboarding fee
- Monthly retainer for ongoing support (scales with client/user count)
- Opportunity to grow with the company as our MSP business expands