Job Summary
Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.
Job Activities
- Maintain professional appearance standards as directed in the Company Employee Handbook.
- Anticipates and accommodates all needs of the guest.
- Maintains the general cleanliness and orderliness of the entrance area and entire venue.
- Complies with Department of Health and company sanitation standards.
- Actively takes and processes reservations.
- Assists with incoming calls and answering guest questions.
- Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.
- Provides dining room team with initial table set-up.
- Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
- Ensures all appropriate menus are printed and ready for service.
- Ensures that all menu books are organized with current menus.
- Performs opening side-work as prescribed.
- Performs closing side-work as prescribed.
- Reports all breakage, damage of equipment or furniture immediately to management.
- Attends and participates in daily pre-service meetings.
- Participates in any training sessions or departmental meetings.
- Learn by listening, observing other team members and sharing knowledge while leading by example.
- Portrays a positive and professional attitude.
- Demonstrates knowledge of Company, its partners and supporting hotel environments.
- Works as part of a team and provides help and support to all fellow team members.
Education, Experience and Skill Requirements
- Company in-venue Maitre d’ training.
- Previous hospitality experience.
- Previous Maitre d’ and/or Company Wing experience.
- Experience in a high-volume restaurant/nightclub/lounge.
- Must be able to stand, lift and bend for extended periods of time.
- Must be able to bend and lift to 50 lbs.
- Role may include job duties or tasks requiring repetitive motion.
- Exposure to hot kitchen elements or cleaning materials.
- Must be able to work and remain focused in a fast-paced and ever-changing environment.
- Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.
PI2ecbf249fc39-37456-40915872