Maintenance Technician

ABOUT BUILD WYCO 

Build WyCo is a comprehensive community development corporation whose mission is to stabilize, revitalize, and reinvest in Kansas City, Kansas through improved housing and related quality of life initiatives. We build and renovate beautiful, efficient, durable, healthy homes; promote sustainable homeownership through one-on-one coaching, classes, and financial assistance; and engage and strengthen neighborhoods through health and arts initiatives. 

POSITION OVERVIEW 

The Maintenance Technician plays a key role in the day-to-day operations of Build WyCo's 80+ unit housing portfolio across Kansas City, KS and Valley Falls, KS. This position is responsible for the physical upkeep and appearance of our properties, coordinating and carrying out maintenance programs that cover interior and exterior conditions, timely work order completion, quality unit turn-arounds, and cost-effective inventory management. The Technician responds promptly to tenant maintenance requests, communicates proactively about planned preventive maintenance, and serves as a dependable point of contact for residents. The nature of property maintenance requires occasional availability outside of scheduled hours, including on-call response for maintenance emergencies. Our portfolio includes single-family, multi-family, and commercial units — approximately 70 units in Kansas City, KS and 14 units in Valley Falls, KS. This is a varied, hands-on role within a mission-driven organization, with opportunities to grow your skills and take on greater responsibility over time.

PRIMARY DUTIES

• Perform repairs across trades including plumbing, electrical, HVAC, carpentry, and appliance repair
• Maintain daily communication with the Property Manager to align on priorities, report on work status, and flag any emerging issues.
• Perform, and report on, all work according to the safety standards of the company, OSHA and health codes. Perform work area clean-up on a weekly basis.
• Diagnosing and performing minor and routine maintenance/repair in a timely and professional manner within the property performance measurement.
• Accurately document work performed on service requests using AppFolio or designated information system.
• Follow-up on completed service requests to ensure satisfaction and follow-up on incomplete service requests, document progress and inform tenants as needed.
• Promote good public relations with residents, co-workers, and company staff through great “people” attitude and resident trust.  Always display a friendly and courteous attitude towards residents and other employees.
• Complete or oversee the completion of preventative maintenance.  Maintain accurate records and provide resident training as required.
• Conduct pre-inspections of properties prior to annual syndicator reviews.
• Purchase materials, work with vendors and get estimates as needed.

 Unoccupied rental units

• Inspect vacated units and complete make-ready checklist.
• Routinely perform duties to restore units to “make-ready” status within the property performance measurements. 
• Re-inspect vacant units after make-ready has been completed to determine quality of work performed.

 Emergency Repairs

• Perform effective emergency maintenance (after hours) as required.
• Be available for on-call or after-hours emergencies as needed.

Build WyCo Facilities

• Perform routine property inspections.  Perform building and common area upkeep on a daily basis in accordance with company standards.  Assist in keeping grounds neat and free of litter, especially on Commercial units.
• Assist with cosmetic, seasonal, and capital improvements to units and common areas as directed.
• Help ensure sidewalks are free of snow and ice during the winter months for all CHWC facilities
• Complete special projects as assigned.
• Assist Real Estate Development team with Rehabs as time permits and with the approval of direct supervisor.

QUALIFICATIONS 

General residential maintenance experience, at least 2 years of:

• Knowledge of and previous experience in: Heating/AC repair, Plumbing, Electrical, Appliance Repair, Carpentry and/or General Maintenance Repairs
• Knowledge of safety procedures, including the safe use of tools and adherence to building codes.

• Education: High school diploma or equivalent required; vocational training or certification in a relevant trade is a plus. (Preferred: trade certification or vocational credential)
• Knowledge of LIHTC Inspection Standards (Preferred)
• Reliable and punctual; able to follow through on commitments and communicate proactively when plans change
• Ability to work under the pressure of deadlines; attention to detail and ability to spot and address minor issues before they escalate into major problems.
• Ability to flex work schedule to accommodate after hour and weekend emergencies.
• Must have your own vehicle and tools[KR1]  as well as a valid driver’s license. Successful applicants will posses and maintain a safe driving record, obey all applicable traffic laws, and drive in accordance with weather/road conditions
• Strong applicants will demonstrate a commitment to Build WyCo’s values of inclusion, equity, and justice, and will actively apply these principles in their day-to-day work as a member of the team
• Bilingual English/Spanish preferred

ENVIRONMENTAL AND PHYSICAL REQUIREMENTS 

These physical demands represent what's required to perform this job's essential functions. Reasonable accommodations will be made per the ADA.

• Communicate effectively (verbally, in writing, by phone/video) with internal/external customers; provide training and administrative support.
• Lift/carry/manipulate items up to 50 lbs.
• Climb ladders, bend, or crawl into tight spaces.
• Tolerate occasional noise, dust, and common chemicals/fumes/fragrances.
• Stand and walk for extended periods.
• Work is mostly in temperature-controlled rental units (natural/artificial light); ~45% outdoors, exposed to seasonal weather. 

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. BUILD WYCO reserves the right to change or revise duties and responsibilities as needs arise.