Analysis Skills, Customer Support/Service, Identify Issues, Maintenance Services, On Site Support, Problem Solving Skills, Sales, Service Delivery, Technical Support, Telemetry
LOCATION
Tonawanda, NY
POSTED
21 days ago
Handle inbound and outbound calls from internal and external customers including technicians, drivers, sales representatives, and customers requesting information or service on their supply system
Document and coordinate service requests from customers efficiently
Process emails from drivers reporting maintenance issues at customer sites
Troubleshoot cryogenic equipment to resolve minor problems remotely on customer systems
Configure and perform minor troubleshooting of Remote Telemetry Units
Work alongside Customer Service Technicians in the field to support service delivery