Maintenance Tech III

Position Summary/ Objective:

As a senior member of the maintenance team, the Maintenance Tech 3 collaborates closely with the Maintenance Supervisor, Manager, and/or Director, taking a leadership role in executing complex repairs, overseeing projects, and providing guidance to junior team members within the resort facility. This advanced-level position demands a strategic and detail-oriented approach, emphasizing not only expert technical proficiency but also a steadfast commitment to safety. Actively participating in safety programs and adhering to industry-standard safety practices, the Maintenance Tech 3 contributes significantly to maintaining the operational integrity of the property while fostering a secure and hazard-free environment for team members and guests.

Primary Essential Functions:

• All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
• Independently plan, troubleshoot, diagnose, and resolve highly complex issues related to building systems and equipment.
• Apply expert skills in two or more of the following trades to ensure the highest quality standards throughout the resort: electrical, carpentry, plumbing, HVAC, and appliance repair.
• Provide leadership and mentorship to junior team members, overseeing their training in troubleshooting, diagnostics, and repair procedures.
• Lead, manage, and execute advanced technical projects, offering insights and recommendations for improvement.
• Continuously enhance technical skills through training programs and on-the-job experience.
• Utilize Computerized Maintenance Management System (CMMS) and other mobile apps to oversee and manage work orders with appropriate data (labor hours, downtime, problem/cause/remedy, and parts used).
• Conduct and lead routine inspections and audits, ensuring the highest standards are met.
• Maintain an advanced level of inventory management and requisition parts and supplies as needed.
• Follow and provide guidance on written and verbal instructions, ensuring thorough documentation associated with work orders/guest requests.
• Communicate with resort guests and other departments to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations.
• Develop and maintain positive working relationships across all levels of the organization.
• Lead and enforce all OSHA and other regulatory agencies safety regulations, ensuring strict adherence to health and safety protocols.
• Understand and follow safe work practices in accordance with the OSHA/Resort Safety Programs and Emergency Response Manual.
• Actively participate in safety programs, ensuring adherence to OSHA regulations and resort safety protocols.
• Promote and uphold a safety-first culture within the maintenance team, providing leadership by example.
• Lead and actively participate on the Resort Safety Committee and Emergency Response Team.
• Report injuries, illnesses, workplace hazards, issues with tools, equipment, machines, unsafe acts/unsafe conditions to the respective Supervisor/Manager and or Safety Committee.
• Oversee and enforce the Lockout/Tagout program and procedures, ensuring team members follow established protocols.

Education, Skills & Experience:

The ideal candidate for this role is a seasoned professional with extensive experience, committed to maintaining the highest standards of safety and craftsmanship. Key qualifications include:

Related Maintenance Experience:

• A minimum of five years of demonstrated experience in maintenance roles within the hospitality industry, building maintenance, or related trades.

Advanced Trade Skills:

• Electrical Knowledge:

• Expert understanding of electrical systems, circuits, and controls.

• Proficient in diagnosing and repairing highly complex electrical issues.

• Mastery in reading and interpreting electrical schematics.

• Plumbing Knowledge:

• Expertise in handling intricate plumbing systems and resolving highly complex issues.

• Proficient in handling various plumbing tools and equipment.

• Extensive experience in overseeing plumbing projects and installations.

• Mechanical Knowledge:

• In-depth knowledge of HVAC systems, their components, and intricate mechanical operations.

• Advanced understanding of mechanical equipment operations.

• Capability to perform highly complex HVAC repairs.

• General Repairs:

• Extensive experience in managing and overseeing maintenance projects from planning to completion.

Additional Skills and Traits:

• Mastery in using computer applications and mobile devices for advanced work order management.
• Exceptional interpersonal and communication skills.
• Outstanding organizational, attention to details and time management abilities.
• Superior problem-solving skills.
• Ability to provide effective leadership and communication with team members and other departments.
• In-depth familiarity with safety protocols and emergency response procedures.
• Experience in the hospitality industry (Hotel/Resort preferred).
• Proven ability to work well in a diverse team environment.

Additional Eligibility Qualifications Required:

• HVAC and EPA certifications required.
• OSHA 10 and OSHA 30 certifications.
• Certified Pool Operator (CPO).
• Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours, and emergency overtime as required.
• Availability for various shifts, including weekends and holidays.
• Successful completion of applicable auditions or skill testing, background check, physical examination, and drug screening test.
• Ability to speak and understand the English language; fluency in Spanish is preferred.
• Must have a valid driver's license.
• Ability to operate a motor vehicle if applicable.
• May require the use of a personal or company vehicle or electrical cart.
• Ability to travel to other regional locations for work, training, meetings, and other work-related functions.

Physical, Environmental & Other Requirements:

• Must be able to stand and/or walk for up to 8 hours.
• Also, able to sit, stoop, kneel, crouch, and crawl.
• Frequently lift and/or move up to 25 pounds; occasionally required to lift and/or move up to 50 pounds.
• Clear vision (close, distant, and depth perception) needed for navigating the office and all other buildings within the resort.
• Work effectively in varied conditions, temperatures, and environments.

EEO Statement:

Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.

Other Duties:

• Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.