Job title: Maintenance Tech
Reports to : Chief Engineer/Maintenance Manager
Job purpose
To maintain hotel property and equipment and to ensure that all guest rooms are in proper condition in accordance with company and brand standards.
Responsibilities
• Greet all guests in a welcoming and professional manner.
• Respond to all maintenance calls/requests in a timely and professional manner.
• Respond to guest requests in a friendly, timely and professional manner.
• Check Hotel Service Pro for any scheduled or preventative maintenance.
• Coordinate with the front office whenever it is necessary to place a room out of order.
• Check all public areas to include restrooms, elevators and meeting rooms for burned out light bulbs. This should be done at the beginning and end of each shift.
• Check all public areas and guest room corridors for any areas which required touch up or complete repaint.
• Thorough knowledge of the proper use of all maintenance equipment.
• Use proper safety equipment, per safety code/regulations, when utilizing maintenance equipment.
• Ensure timely and accurate completion of all assigned projects.
• Keep all storage areas and maintenance office neat, clean and orderly at all times.
• Ensure that maintenance cart if neat, clean and orderly at all times.
• Verify that all entry doors are functioning properly.
• Verify that all elevators are functioning properly.
• Check parking lot lighting for any light outages, report outages to Chief Engineer immediately.
• Check parking lot, exterior of building and pool area for any maintenance issues that need to be addressed.
• Conduct preventative maintenance as directed by the Chief Engineer.
• Thoroughly follow preventative maintenance checklist when assigned preventative maintenance tasks.
• Report any safety hazards to the Chief Engineer immediately.
• Check pool chemicals on a daily basis or as instructed by management.
• Complete any special projects as directed by management.
Guest Relations
• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.
• Is readily available and approachable to all guests.
• Interact with guests on a frequent basis to obtain feedback about their experience.
• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.
Team Interaction
• Encourage and build mutual respect and cooperation among team members.
• Communicate effectively with all property team members.
• Respond in a timely manner to all members of the Management Team.
• Be professional and courteous towards team members at all times.
Company/Brand Policies & Procedures
• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.
• Adhere to safety policies and procedures to ensure a safe working environment for all team members.
Qualifications
• High school diploma or equivalent.
• At least 1 year maintenance experience in similar size property.
• Basic painting skills.
• Basic knowledge of plumbing, HVAC, electrical and kitchen equipment.
• Ability to stand and walk for long periods of time.
• Ability to push, pull, lift up to 70 pounds.
• Ability to clearly communicate in basic English.
• Able to professionally handle guest complaints.
• Able to work effectively and efficiently with all departments.
• Willing to work flexible hours to include weekends, holidays and late nights.
• Maintain a professional appearance at all times.
• Able to multitask and work in a fast paced environment.
• MUST have a passion for providing “excellent” customer service experience.
*And any other job function deemed appropriate by management*