Maintenance Supervisor (Luxury Highrise)

Responsibilities

Lead Operations at One of San Francisco's Premier Residential Communities

At Related, we create exceptional places where people want to live, work, and thrive. Fifteen Fifty is one of San Francisco's premier residential destinations - a 39-story, 550-residence luxury rental community at the intersection of SoMa, the Mission, and Hayes Valley.

We are seeking a Maintenance Supervisor who can lead day-to-day building operations with confidence, accountability, and a true hospitality-first mindset. This is an opportunity to take ownership of a high-profile residential community with extensive amenities, complex building systems, and a discerning resident population.

From building operations and maintenance to resident service and team leadership, you will play a critical role in protecting the integrity, reputation, and elevated living experience that defines Fifteen Fifty.

Property Details: Fifteen Fifty | Related

What You'll Do:

Team Leadership & Training

• Hire, train, coach, and supervise the maintenance, janitorial, and concierge teams across both properties

• Lead daily huddles, safety meetings, and performance reviews

• Build a team culture based on accountability, service, and professionalism

• Mentor team members in both technical skills and resident service delivery

Building Operations & Maintenance

• Oversee all maintenance, repairs, and apartment turnovers

• Manage preventive maintenance programs and janitorial schedules

• Conduct regular walkthroughs to ensure compliance and cleanliness

• Track KPIs, forecast inventory needs, and uphold asset and brand standards

Emergency & On-Call Management

• Coordinate 24/7 coverage for urgent issues and emergencies

• Lead vendor communications during after-hours situations

• Remain calm and solution-focused when responding to floods, outages, and escalated service needs

Resident Experience & Service Follow-Up

• Resolve escalated service requests with empathy and follow-through

• Oversee move-in orientations and follow-up satisfaction surveys

• Support the concierge and leasing teams in delivering a polished resident experience

Vendor & Budget Oversight

• Manage site budgets, approve emergency purchases, and monitor ongoing costs.

• Review vendor contracts, track performance, and recommend upgrades

• Ensure all work meets safety, code, and quality expectations

Site Administration & Documentation

• Maintain payroll, scheduling, attendance, and training records

• Ensure contractor compliance with building policies and standards

• Develop systems to support onboarding, SOPs, and knowledge sharing

Cross-Team Collaboration

• Work closely with leasing, concierge, and lifestyle teams

• Align on unit readiness, amenity cleanliness, and VIP service coordination

• Represent the site during capital planning, project walkthroughs, and ownership meetings

Special Projects & Strategic Support

• Lead projects that improve building systems, service quality, or team operations

• Act as the on-site leader in the absence of the General Manager

Compensation:

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a union benefits package.

Anticipated base salary range: $100,000 - $109,000

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

Benefits:

• Personalized Health Care: Multiple medical, dental, and vision plan options; Employee Assistance Program
• Financial Benefits: Competitive salary and incentive packages; matching 401(k); FSAs and HSA; employer-paid life and AD&D insurance; paid leave & disability programs
• Social Wellness: 19+ days of PTO; mental health counseling & resources; fertility, surrogacy, and adoption assistance; volunteer days and donation matching
• Career Development: Learning & training programs; tuition & certification reimbursement; internal advancement opportunities

This is a live-in position with a company-provided residence, placing you at the center of the community you lead.

#RMC

#LI-NG1

Qualifications

WHO WE ARE LOOKING FOR

• You have 3 to 5 years' maintenance leadership experience in multi-unit high rise residential housing or in hospitality with at least 3 years' directly managing a maintenance team.
• You're able to work our emergency on-call rotation as needed, can lift up to 50 lbs, and stand for an 8-hour shift.
• You have your EPA or HVAC certification
• You have expert knowledge of HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, fitness equipment, and waste management systems.
• You are committed to the mission of exceeding expectations and providing exceptional resident services.
• You have the ability to multitask and remain composed in a fast-paced environment.
• You bring it every day, possessing a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance.
• You believe in teamwork - that we are better, together.
• You know the importance of doing the right thing - always, in all ways, even when no one's watching.
• You champion belonging, empowering people to be their best selves at work and at home.

Overview

Build Your Career with Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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