Maintenance Performance Engineer

Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across every level. Our organization combines elegant mechanical design, resilient software and a deep understanding of logistics operations to solve our clients'' most complex challenges.

Joining Exotec means contributing to an international company where people and purpose guide the way we work. Our teams collaborate with clarity, challenge ideas and share a collective commitment to engineering solutions that matter. We value the diversity of more than 1,000 ExoPeople who bring their expertise, perspective and experience to our shared vision.

Here your work has a visible impact, from the way we work to the reliability we commit to deliver. You will join a place where collaboration, excellence, and meaningful impact guide how we build what comes next.

Responsibilities

• Own the performance of Exotec systems at client sites
• Oversee the reliability of client sites, analyzing performance, and creating and executing performance improvement plans
• Analyze the root cause of issues escalated from Exotec Control Center
• Act as level 2 escalation for non-core products (3rd party conveyors, etc.)
• Work directly with clients to diagnose and resolve interoperability issues
• Plan and execute site software and system updates
• In conjunction with the sites managers, coach on-site technicians on site best practices to support uptime targets
• Propose and help drive maintenance procedures and process improvements across North America and globally.
• Actively engage with Exotec R&D and product teams on specific maintenance issues
• As part of the client team, work with the client contract engineer and sites manager to respond to client requests, including monthly performance reporting