Maintenance Parts Coordinator

Job Description:

SUMMARY:   This is a key customer service support role that interacts between AAON Reps, Customer Service, AAON Accounting and various vendors to assure AAON handles all orders, returns and warranties in a manner that maximizes good customer service for our partners and best possible outcomes on parts warranties.

Responsibilities:

The following is a list of the essential duties and responsibilities that are expected of the position; however, additional duties may be assigned, as required.

• Manages daily processing of parts orders, adjusts orders, and processes debits as needed.
• Maintains customer satisfaction by researching and investigating concerns, implementing corrective action, and communicating with customers and co-workers, as necessary.
• Filters calls to assist with freight claims, credit inquiries, tech support issues, lead times, part identification, etc.
• Prepares air freight shipping documents.
• Operates credit card machine.
• Prints packing list for shipping department.
• Solicits support from and communicates effectively with the entire sales team.
• Informs management of progress and account status to keep sales process moving.
• Communicates with vendors, reps, production, purchasing, and accounting as needed.
• Orders office supplies and clears stock orders.
• Assists with training as needed.

Preferred Education and Experience:

High School Diploma, 3-5 years minimum experience in a customer service organization, preferably in wholesale parts or construction. Education beyond the minimum is an added advantage for career development activities.

Certificates, Licenses, Registration Requirements:

License(s):      Current Driver’s License

Certification(s):   None

Other Certifications:  HVAC training

• Demonstrates technical expertise to develop credibility, loyalty, trust, and commitment.

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time.  The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.